Customer Communication Tools

A lot of teams are hesitant to adopt AI customer service bots due to their inauthenticity in replies, hallucination, etc. As a result, they're not able to leverage the speed of LLM's to reduce their customer turnaround time. So instead of replying to the customer directly, Hivinq drafts responses for the customer support team using it's knowledge about the product. If the drafted answers are inaccurate, team members can let it know and it will observe the thread to learn and correct itself.

Korl’s Slack Agent uses AI to automatically capture and track customer feature requests – without adding new tools to your workflow. Here’s how: 1. Extracts requests from customer calls in Gong, Zoom, Fathom, Fireflies, and more 2. Routes requests for review so you can file or update Jira tickets right from Slack 3. Notifies you when features ship with a personalized update for customers It helps CSMs avoid the request “black hole” while giving Product visibility into what customers need.

Smartflow is Userflow’s AI-powered builder for rapid in-app onboarding and UX creation. Just click through your product, let Smartflow record the steps, and it automatically generates a complete, editable flow you can tailor and publish in minutes. It’s the fastest way for teams to ship high-quality user experiences without relying on engineering.

An easy to install customer support bubble for your website that sends customer conversations to your Telegram. Tailored to small teams, respond to your customers’ requests right from Telegram, 5 min to integrate

One simple link for businesses to grow their waitlist and fill last-minute availability with deposits fast. Make the availability you want booked fast visible to customers with one click, stop promoting slots you have hidden in a booking system maze. No more chasing messages or posting Stories that vanish in 24 hours. Just share your NoSho profile, automatically notify customers when new slots are added and get booked securely.

Delight.ai is the branded AI concierge that makes every experience personal and delightful for customers, trusted and profitable for businesses.

NeoAgent is an AI-powered business automation platform that lets you build a specialized virtual agent to interact with your customers 24/7 across multiple channels: Web Chat, WhatsApp, SMS, and Voice Chat. Ideal for anyone seeking a powerful alternative to common chatbots, NeoAgent stands out with its rare Voice AI capability and native automation for appointments and lead generation on popular channels like WhatsApp and Facebook.

ZenCommunity is the first WordPress community plugin that combines Real Time Community building, support ticketing, and live chat in one native powerhouse. Create advanced, Facebook-style groups with real-time chat, posts, media, mentions, comments, and more. Whether it’s an LMS community, customer portal, or team collaboration hub — ZenCommunity keeps everyone connected with blazing-fast, fully controllable, real-time interaction.

Customer conversations are happening everywhere: on X, Reddit, Discord, app reviews, support tickets, and more, and keeping up is nearly impossible. AI Feedback from Amplitude brings all of that feedback together in one place, digests it, and highlights what truly matters. It helps product teams move faster, prioritize the right problems, spot emerging trends, and build features customers actually want based on what they say and what they do.

Collecting real feedback is hard. Users skip forms, give short answers, or don’t know what to say. Peakforms changes that. Upload your product or idea, and the AI chats naturally, asks the right follow-ups, and uncovers insights that actually help you build better products and features.

Make your Jira roadmaps two-way. Publish updates and ideas, collect feedback from customers and stakeholders, and watch every response flow straight back into Jira. No extra tools, no silos.

Meet Peakflo's AI Voice Agents – your humanlike, scalable, always-on team member that handles business ops calls, retains memory, triggers logic based actions and updates your system of record in real time.

Secure document collection for Intercom, Crisp and Zendesk. Files upload directly from customers to your own cloud storage - bypassing our servers entirely. Full control over where sensitive documents land, with custom branding and no 100MB limits.

AI-Native support platform built for B2B companies. One tool for your ticketing, chat, knowledge base, AI support, account intelligence, and more.

Instantly view Shipmondo orders, shipments, and tracking info inside Intercom. No tab switching or manual lookups — just faster replies and happier customers. Perfect for e-commerce support teams using Intercom and Shipmondo.

AI that speaks to your customers naturally. 24/7 customer service, appointment scheduling, and support calls handled by intelligent voice agents.

WordPress Agent adds an AI chatbot to your site in minutes. It answers FAQs, guides visitors, boosts form completions, and supports WooCommerce. Everything syncs with Jotform, you can track chats, leads, and actions in one platform, without any coding.

Exotel’s MCP Server enables Agentic AI to make calls, send messages, and automate customer outreach without the complexity of managing telephony and integrations.

Heep is your restaurant’s AI host, handling guest messages and calls on WhatsApp, Instagram, Messenger, and voice. It connects to tools like Sevenrooms or OpenTable and replies instantly, in any language. Fully customized, no chatbot builder needed.

All-in-one AI platform for automating customer service. Handle up to 90% of inquiries with patented, zero-hallucination AI. Cut support costs, deploy in under 10 minutes, and scale with transparent pricing and fully customizable models — no code required.

Kandid is an AI-powered sales assistant for consumer brands that boosts conversions by guiding shoppers, recommending products, answering queries, and upselling like a trained store rep - all in real time, 24x7, across your website.