Customer Communication Tools
Explore the best new Customer Communication tools and products curated by the community.
Chatwoot Voice has everything your support team needs to handle customer calls without leaving the inbox: browser-based calling, inbound and outbound phone support, Twilio Voice integration, WhatsApp calling support, call recordings, transcripts, AI summaries, call history, and customer context in one conversation thread.
Sluggish, bloated, legacy support tools are dead. Zoona is support for modern teams — it learns from your docs and past conversations, then resolves 60%+ of tickets the second they land. No backlog. No burnout. No endless hiring to keep up. When it does need a human, it hands off with full context so the customer never repeats themselves. This is support that scales with you, not against you. Train it, go live, done.
Onpilot creates specialized AI workers customized to your systems, workflows, and processes. Onpilot monitors operations, identifies risks, uncovers opportunities, recommends actions, and automates work across 3,000+ integrations. Deploy in Slack, Teams, WhatsApp, your SaaS, or on-premises.
Knock is the agent-led customer engagement platform for managing all the messages your users receive across channels. After connecting Knock to Slack, simply tag @Knock in any channel, describe what you want, and let the agent work in the background to build campaigns, draft messaging, and update lifecycle workflows. The agent gathers the context from your account, posts progress updates in the thread as it works, and provides a link to the resource when it's ready to review.
Owlish turns your website, FAQs, docs, and PDFs into an AI customer support agent that answers common questions, cites sources, uses approved replies, and hands off to a human when needed. It helps businesses reduce repetitive support volume, reply faster outside business hours, and give support teams the context they need to resolve harder conversations.
TipTap lets customers tip the support agents who helped them - directly, after a great interaction. We plug into any existing helpdesk like Zendesk, Intercom, Freshdesk, etc. and add a tipping flow at the end of resolved tickets. Customers who had a great experience can leave a tip. Agents earn extra income. Companies retain their best people. Zero cost to the company. No restructuring. No salary changes. Just happier agents and better internal metrics.
Helping your local shawarma spot pick up every call and remember you as their #1 late night customer. Cardamom is an AI voice line for takeout-heavy restaurants that answers inbound phone calls, connects directly into the restaurant’s POS system, and ties every order to a customer’s phone number so restaurants can track returning customers, offer rewards, and build a real customer data layer from their calls.
The most affordable way to create, target, and measure in-app announcements, product update banners, modals, hints, and changelogs for your SaaS app.
Typewise is an AI-first customer service platform where orchestrated agents resolve requests end-to-end by taking real actions across your stack. Teams describe outcomes in natural language and the platform compiles them into working automations. No flowcharts, no code. Hybrid intelligence keeps humans in control through seamless AI-human handoffs and rich policy controls. It's the AI Agent Platform that gets things done.
Knock data sources enable you to ingest event data from any tool to trigger messaging in a few clicks—no code required. Connect pre-built sources like Stripe, Clerk, Supabase, PostHog, and WorkOS, or map any custom webhook to workflows, audiences, and user updates in a few clicks. Knock handles verification, transformation, and action mapping so you can launch lifecycle and transactional messaging faster.
Knock data sources enable you to ingest event data from any tool to trigger messaging in a few clicks—no code required. Connect pre-built sources like Stripe, Clerk, Supabase, PostHog, and WorkOS, or map any custom webhook to workflows, audiences, and user updates in a few clicks. Knock handles verification, transformation, and action mapping so you can launch lifecycle and transactional messaging faster.
Your time is no longer best spent implementing every little code change. The real value of your time lies in your ability to be creative and make high-level business decisions. Jetson automatically translates your customer language into engineering language, so you can focus on the big picture tasks that will increase your revenue.
Stop guessing what users want. Audyr's AI captures feedback through conversational widgets and integrations such as Intercom, merges duplicates automatically, and tells you exactly what to build next. Used by curious product teams.
The modern alternative to Zendesk, Freshdesk, Intercom, and Front. Connect your database and Stripe. Our AI support agent resolves tickets across email, forms, and other channels.
Spokk combines feedback, AI-powered reviews, loyalty, referrals, and automation into one platform for small businesses. A check-in starts the full sequence: customers get a 15-second feedback form, then an AI-generated Google review draft they copy and post in seconds, visit-based loyalty reward tracking, and a unique referral link — all delivered via SMS/email at exactly the right time. No more juggling separate tools. Set up in 5 minutes and Spokk runs your customer growth engine on autopilot
Answer, qualify, schedule and convert every caller. NextPhone picks up in under 2 seconds, answers questions qualifies caller, and sends books directly in your calendar in real-time. It also sounds just like a human. Nextphone provides you with a phone number where you AI Phone agent lives 24/7. You can keep your number or get a dedicated one to forward calls to. Built for businesses that receive a lot of calls including law firms, home services, roofing, insurance brokers and many more.
Your feedback is everywhere — Slack threads, Intercom support tickets, review sites, DMs. ProductBridge's AI agent collects it all automatically, organizes it, deduplicates, and helps your team ship what users actually want. Users request features, upvote, and watch ideas move through your public roadmap. Teams prioritize with data, publish changelogs, and auto-notify users when their feature ships. One platform. Complete feedback loop. Flat pricing. No seat fees. No surprises. Ever.
Your clients shouldn't need five logins to work with you. Assembly gives them one polished portal for everything—messages, payments, files, tasks, and more. Assembly 2.0 adds a new client home page editor with variants, folders that let you organize apps on your sidebar, recurring automations, a desktop app with real notifications, and more. Less admin, more time for actual client work. Built for creative and professional service firms.
We are launching an entire new version of the shared inbox with an all-new end-to-end voice system on top of the text messaging suite! AskNeo now centralizes texts, calls, and contacts all in one place. The simple dashboard helps you track every interaction in a single thread per customer. Sales, marketing, customer support, and any department maintain perfect continuity and collaborate asynchronously across teams. One single thread to deliver the best results every time!
Today we're releasing email API benchmarks, a real-time dashboard of email provider performance to help you compare and choose. The dashboard is powered by the billions of API requests Knock sends to downstream providers like SendGrid, Resend, Postmark, and more. We've aggregated this data to highlight important metrics (like response time and error rate) to help you compare email providers, not based on hype, but on their real-world performance data.
Expressive Mode is a voice agent so expressive that it blurs the line between AI and human conversation. Powered by Eleven v3 Conversational and a new turn-taking system for better-timed responses with fewer interruptions.