InterShipFlow

Product Introduction

1. InterShipFlow is a Canvas app integration that enables e-commerce support teams to access Shipmondo order data directly within Intercom conversations. It eliminates manual lookups by displaying real-time shipment details, tracking numbers, and order statuses without requiring users to switch between platforms. The tool operates through secure API connections and is exclusively available on the Intercom App Store.
2. The product’s core value lies in streamlining customer support workflows by reducing context switching between Intercom and Shipmondo. It accelerates response times by providing agents with immediate access to shipping data, improving resolution efficiency and customer satisfaction. This integration ensures support teams maintain focus while delivering accurate, up-to-date information during live interactions.

Main Features

1. Instant Order Lookup allows agents to search Shipmondo orders using customer emails, phone numbers, or custom references directly within Intercom. Search results populate in seconds, displaying order history and active shipments without manual data entry. This feature supports dynamic filtering to handle high-volume inquiries during peak periods.
2. Unified Order View presents Shipmondo data as formatted Canvas cards within Intercom, showing order statuses, carrier details, and tracking links in a single interface. Agents can verify shipping timelines or troubleshoot delays without navigating external tabs. The cards auto-update with real-time tracking events from Shipmondo’s API.
3. API-Driven Integration securely connects Shipmondo accounts to Intercom using AES-256-GCM encrypted credentials. The system proxies requests to Shipmondo in real time, ensuring no order or shipment data is stored locally. Workspace isolation guarantees data separation between Intercom accounts, preventing cross-team access.

Problems Solved

1. The product addresses inefficient workflow fragmentation caused by toggling between Intercom and Shipmondo during customer interactions. Manual copy-pasting of order IDs or tracking numbers is eliminated, reducing human error and average handling time. Agents avoid disruptions caused by app-switching fatigue.
2. It targets e-commerce support teams using both Intercom for customer communication and Shipmondo for shipping management. The tool is optimized for businesses handling 50+ daily shipping-related inquiries, particularly during seasonal sales or inventory surges.
3. A typical use case involves resolving a customer’s shipping delay inquiry: An agent retrieves the order via the customer’s Intercom profile, reviews the Canvas card for carrier updates, and shares the live tracking link—all within 30 seconds. Another scenario includes verifying order fulfillment status during refund requests without leaving the chat interface.

Unique Advantages

1. Unlike generic dashboard tools, InterShipFlow embeds Shipmondo data natively into Intercom’s conversation UI via Canvas technology. Competitors lack direct workspace isolation or real-time API proxying, often relying on static data exports or browser extensions.
2. The app innovates with AES-256-GCM credential encryption at rest and in transit, exceeding standard OAuth implementations. Real-time data fetching ensures zero latency compared to cached solutions, while the absence of local storage complies with GDPR and CCPA requirements.
3. Competitive advantages include a 14-day free trial with full feature access, Intercom App Store compliance for seamless installation, and guaranteed compatibility with Shipmondo’s latest API versions. The flat-rate $14.99/month pricing covers unlimited users and searches, unlike per-agent tiered models.

Frequently Asked Questions (FAQ)

1. How does InterShipFlow ensure the security of Shipmondo API credentials? Credentials are encrypted using AES-256-GCM before storage and are only decrypted transiently during API calls. Encryption keys are managed through Intercom’s infrastructure, with no human-readable access to raw credentials.
2. Does the app store historical order data from Shipmondo? No data is stored beyond encrypted API credentials. Order details are fetched live from Shipmondo during each search request, ensuring agents always see the most recent status without data synchronization delays.
3. What Intercom plan is required to install InterShipFlow? The app functions on all Intercom plans supporting Canvas apps, including Essential, Pro, and Enterprise tiers. A active Shipmondo subscription with API access is also mandatory for integration.