NeoAgent

Product Introduction

1. NeoAgent is an AI-powered business automation platform that enables businesses to build specialized virtual agents for 24/7 customer interactions across Web Chat, WhatsApp, SMS, and Voice Chat. It combines conversational AI with native automation for appointment scheduling, lead generation, and real-time query resolution on platforms like WhatsApp and Facebook. The platform leverages GPT-driven voice synthesis and advanced language models to deliver human-like interactions, distinguishing it from traditional chatbots.
2. The core value of NeoAgent lies in its ability to unify multi-channel customer engagement while automating workflows like lead capture, product management, and appointment bookings. It reduces operational costs by eliminating manual tasks and provides actionable insights through integrated business intelligence tools. Businesses can deploy branded support systems with minimal setup time, ensuring scalability and predictable growth.

Main Features

1. NeoAgent supports multi-channel interactions, including Web Chat, WhatsApp, SMS, and Voice Chat, enabling seamless customer engagement across platforms. Integration with social media and messaging apps like Facebook and Instagram is completed in 43 seconds via API connections. The platform synchronizes data across channels to maintain context during conversations.
2. Real-time Voice AI powered by GPT technology allows lifelike voice calls for inbound and outbound communication. This feature processes voice inputs in under one second and supports natural language understanding for complex queries. Users can customize voice personas to align with brand identity.
3. Native automation tools streamline appointment scheduling via Calendly integration, lead capture from website forms, and product management through Shopify connectivity. Automated workflows trigger follow-ups, confirm bookings, and update CRM systems like Google Sheets. Prebuilt templates accelerate deployment for common use cases like e-commerce support.

Problems Solved

1. NeoAgent eliminates the need for manual customer service by automating repetitive tasks such as email responses, appointment coordination, and lead qualification. It resolves 80% of routine inquiries without human intervention, freeing teams for strategic work. The platform also reduces response times to under one second, improving customer satisfaction.
2. The product targets small to medium-sized businesses seeking cost-effective, scalable customer support solutions. Industries like healthcare, e-commerce, and professional services benefit from its 24/7 availability and multilingual capabilities. Startups use it to compete with larger enterprises by offering premium support experiences.
3. Typical scenarios include handling WhatsApp inquiries about product availability, resolving billing issues via voice calls, and capturing leads from website chats. NeoAgent also automates post-purchase follow-ups, sends SMS order confirmations, and syncs appointment data with Google Calendar.

Unique Advantages

1. NeoAgent’s Voice AI capability is rare among chatbots, enabling phone-based support with GPT-generated responses that mimic human intonation. Competitors like Zendesk or Intercom lack built-in voice automation, requiring third-party integrations. This feature supports both inbound and outbound calls with real-time translation.
2. Native WhatsApp and Facebook automation allows businesses to manage campaigns, send bulk messages, and track leads without external tools. The platform complies with WhatsApp Business API policies, ensuring message delivery and avoiding account bans. Advanced analytics track campaign ROI and customer sentiment.
3. Competitive advantages include a 43-second social media integration process, Italian-language support for regional compliance, and transparent pricing with a 14-day Pro trial. Customizable APIs and webhooks enable seamless connectivity with CRMs like Salesforce and marketing tools like Twilio.

Frequently Asked Questions (FAQ)

1. What is NeoAgent? NeoAgent is a virtual customer service agent that automates interactions via web chat, WhatsApp, SMS, and voice calls using AI. It handles tasks like appointment scheduling, lead generation, and real-time query resolution. The platform integrates with tools like Shopify, Google Sheets, and Calendly for end-to-end workflow automation.
2. How do I connect to the tool to manage SMS? NeoAgent uses Twilio’s API for SMS management, requiring users to input their Twilio account credentials and phone number in the platform’s settings. The system auto-configures message templates and complies with carrier regulations. SMS workflows can be designed using drag-and-drop automation builders.
3. How do I add NeoAgent to my website? Embed NeoAgent by inserting a JavaScript code snippet into your website’s HTML header or using CMS plugins like WordPress. The chat widget is customizable, allowing branding adjustments and automated triggers based on user behavior. Post-installation, the agent syncs with your knowledge base to answer FAQs instantly.