Fibre AI

Product Introduction

1. Fibre AI is a secure document collection solution designed for customer support platforms like Intercom, Crisp, and Zendesk. It enables businesses to collect files directly from customers and upload them to their own cloud storage infrastructure without intermediate server involvement. The product eliminates reliance on third-party servers for file handling, ensuring full control over data storage and compliance.
2. The core value of Fibre AI lies in its ability to streamline document workflows while maintaining strict data sovereignty. By bypassing its own servers entirely, it ensures sensitive files are transmitted securely from customers to the business’s chosen storage destination. This approach removes file size limitations common in email-based systems and provides customizable branding for a seamless user experience.

Main Features

1. Fibre AI integrates directly with AWS S3, Google Drive, and Microsoft Azure, allowing businesses to configure custom storage endpoints. Files uploaded by customers are transmitted end-to-end encrypted and land exclusively in the organization’s designated cloud environment. This eliminates the risk of data exposure through third-party intermediaries.
2. The product supports file uploads up to 100 GB, which is 1,000 times larger than typical email attachment limits. Large files such as high-resolution media, architectural designs, or financial records can be transferred without compression or segmentation. This feature addresses industries requiring bulk data transfers, such as legal, healthcare, or engineering sectors.
3. Custom branding options enable businesses to white-label the document upload interface within Intercom, Crisp, or Zendesk. Companies can apply their logos, color schemes, and domain-specific styling to maintain brand consistency. This ensures a unified customer experience without redirecting users to external platforms.

Problems Solved

1. Fibre AI resolves the inefficiency of collecting sensitive documents via fragmented channels like email or unsecured file-sharing links. Businesses no longer need to manually consolidate files from multiple sources or risk compliance violations due to misplaced data. Centralized, platform-native uploads reduce administrative overhead and errors.
2. The product targets enterprises and SMBs using Intercom, Crisp, or Zendesk for customer interactions, particularly in regulated industries like finance, healthcare, or legal services. Teams handling contracts, identity verification, or confidential records benefit from its secure workflow automation.
3. Typical use cases include collecting signed contracts during sales negotiations, verifying customer identities via government-issued IDs, or receiving financial statements for loan processing. Support teams can request and receive files directly within existing chat interfaces, accelerating resolution times.

Unique Advantages

1. Unlike competitors that store files temporarily on their servers, Fibre AI ensures zero data transit through its infrastructure. Files move directly from the customer’s device to the business’s cloud storage, reducing exposure to breaches or unauthorized access. This architecture complies with GDPR, HIPAA, and other data residency regulations.
2. The 100 GB per file limit surpasses most alternatives, which often cap uploads at 5–20 GB. This is achieved through chunked uploads and parallel processing without requiring customer-side software installations. Users experience faster transfers even with low-bandwidth connections.
3. Competitive advantages include granular control over storage locations, real-time upload status tracking within helpdesk dashboards, and audit trails for compliance reporting. Fibre AI’s API-first design allows seamless integration with existing workflows, eliminating the need for disruptive platform migrations.

Frequently Asked Questions (FAQ)

1. What cloud storage providers does Fibre AI support? Fibre AI currently integrates with AWS S3, Google Drive, and Microsoft Azure, with plans to add support for additional providers like Dropbox and Box. Businesses can configure multiple storage endpoints simultaneously, enabling region-specific or department-specific routing.
2. How does Fibre AI handle file security during transfers? All files are encrypted in transit using TLS 1.3 and at rest via AES-256 encryption. Since files bypass Fibre AI’s servers entirely, decryption keys remain exclusively with the business and its cloud storage provider.
3. Can we customize the file upload interface to match our brand? Yes, Fibre AI provides full branding control, including custom CSS, company logos, and domain whitelisting. The upload widget can be embedded directly into Intercom, Crisp, or Zendesk chat windows without third-party branding.
4. Is there a limit to the number of files a customer can upload? Businesses can set per-request file quantity limits or allow unlimited uploads based on their use case. File type restrictions (e.g., PDF-only) and size thresholds are configurable via the admin dashboard.
5. How does pricing work for high-volume users? Fibre AI offers tiered pricing based on active user seats and storage integrations, with unlimited file uploads and volume discounts for enterprises. Custom plans include SLA guarantees and dedicated support for mission-critical deployments.