Product Introduction

1. Thunai is an Agentic AI Platform designed to transform organizational knowledge into autonomous AI agents capable of handling customer interactions, workflows, and data-driven tasks across support, sales, and marketing operations. It leverages multimodal learning to process unstructured data like documents, audio, video, and chat transcripts, enabling real-time automation of complex processes.
2. The core value of Thunai lies in its ability to unify fragmented organizational knowledge into actionable AI agents that reduce manual workloads, accelerate response times, and improve operational accuracy across departments. By automating repetitive tasks and providing AI-driven insights, it enables enterprises to scale operations while maintaining compliance with enterprise security standards like GDPR, SOC2, and ISO27001.

Main Features

1. Voice Agent: Processes inbound calls with 99.9% human-like conversational accuracy, automatically converting voice interactions into support tickets, CRM entries, or calendar events while performing real-time sentiment analysis and speaker diarization. It integrates with communication platforms like Slack or Microsoft Teams to alert human agents only when escalation is required.
2. Chat Agent: Resolves up to 1,000 customer queries simultaneously without predefined scripts by dynamically retrieving answers from organizational knowledge bases, custom ticket workflows, and integrated helpdesk systems. It supports API-based embedding into web portals, mobile apps, and third-party platforms for omnichannel deployment.
3. Automation Agent: Converts documentation, process manuals, and meeting transcripts into executable workflows that automate content generation, email routing, and task prioritization across tools like HubSpot, Salesforce, and LinkedIn. It eliminates manual data entry through zero-touch integration with enterprise applications.

Problems Solved

1. Scattered Knowledge Management: Addresses the inefficiency of siloed data across documents, call recordings, emails, and internal chats by creating a unified AI brain that indexes and activates information in real time. This resolves delays in information retrieval that typically slow down customer support and sales teams.
2. High-Volume Interaction Overload: Targets enterprises in industries like healthcare, telecommunications, and finance where teams struggle with repetitive tasks such as ticket resolution, lead qualification, and meeting follow-ups. Thunai reduces human intervention in 61% of L1 support cases and accelerates lead response times by 70%.
3. Workflow Fragmentation: Solves disjointed processes by automating end-to-end workflows—for example, converting customer call audio into CRM entries, generating personalized email replies, and triggering Slack alerts for urgent issues—all within a single platform.

Unique Advantages

1. Multimodal Learning Engine: Unlike conventional AI tools limited to text analysis, Thunai processes video, audio, slides, and chat transcripts to build context-aware agents. This enables features like real-time screenshare troubleshooting during voice calls and automated note-taking in meetings with speaker identification.
2. Self-Learning Knowledge Orchestration: The platform continuously improves agent performance by analyzing user feedback, interaction outcomes, and updated organizational data, ensuring responses remain aligned with evolving business goals and compliance requirements.
3. Enterprise-Grade Scalability: Combines granular access controls, on-premises deployment options, and prebuilt integrations with CRM, project management, and communication tools to serve regulated industries like banking and healthcare without compromising data sovereignty.

Frequently Asked Questions (FAQ)

1. What makes Thunai different from other enterprise search solutions? Thunai goes beyond keyword-based search by using AI to interpret intent, automate workflows, and provide proactive insights—for example, automatically escalating high-priority support tickets based on sentiment analysis during voice calls.
2. How does Thunai handle sensitive customer data? The platform employs AES-256 encryption, role-based access controls, and optional on-premises deployment to meet strict compliance requirements. Data processing adheres to GDPR, HIPAA, and regional privacy laws, with audit trails for all AI-generated actions.
3. Can Thunai integrate with existing CRM systems like Salesforce? Yes, Thunai provides native connectors for Salesforce, HubSpot, Zendesk, and Microsoft Dynamics, enabling automatic syncing of customer interaction data, ticket status updates, and lead generation metrics without manual intervention.