Customer Success Tools

Sierra's multimodal agents bring voice, text, and visuals into the same customer conversation. Voice is for explaining what you need, a visual for comparing options side by side, and text for referencing something later. Instead of picking just one, the agent automatically shifts between modes as the conversation needs.

Most in-app AI agents answer "how do I do this?" with a wall of text, because they can't see the screen. The Frigade Assist API is one tool call your existing agent makes. Frigade draws a step-by-step guide right on the page, hands the agent a plain answer when it can't, and tells it what the user is looking at. It knows your product because browser agents used it first, and it relearns every release. Works with the Vercel AI SDK or anything that can call a tool.

Assistly is a live meeting assistant for macOS and Windows. No bot joins your call — it works from your computer's audio and puts guidance on your screen the moment a question lands, in a private overlay that never shows in screen shares or recordings. Every speaker tracked, dozens of languages, and notes with action items after every session.

Nimbia is an AI that does screen-sharing calls to onboard and train new users of software products. It speaks, listens, and can actually click on the user's screen, so it can be truly helpful. The very first company using Nimbia is growing 40% faster because of it. When they ran an A/B test against their previous onboarding solution, Nimbia delivered 1.4X higher week-one activation and trial-to-paid conversion rates.

Customer knowledge isn't a collection of documents. It's a network of relationships. Poth builds a living model of your customers before answering questions, so Ask Poth can reason across all your company knows instead of summarizing isolated sources. That unlocks questions no single source can answer, from what's driving churn to why customers adopt or abandon features. Every conclusion is grounded in evidence. If the answer isn't there, Poth launches adaptive surveys to collect what's missing.

NINA lives inside your product and helps users exactly where they get stuck. They ask “How do I…?” by voice or text, and NINA guides them step by step on the live interface before they open a ticket, search documentation, or message support. It is not a scripted tour, chatbot, or FAQ. NINA is built for B2B SaaS teams still relying on onboarding calls, product videos, Slack channels, and repeated support answers.

Most AI chat tools either answer badly or hand off a ticket and vanish. ChatBeacon AIX does both halves. Aria answers from your own docs and pricing, resolves 87% of chats, and escalates with full context when it can't. Agents then cobrowse the customer's screen, sensitive fields auto-masked, or jump to video with no installs. PictureData turns product discovery into conversation for Shopify stores. Flat per-seat pricing, no per-resolution fees. Cloud, dedicated, or on-prem. 14-day trial.

Meet Estera, the AI receptionist built for real estate, hotels, restaurants, and more. AI agent receptionist that answers every phone call and WhatsApp message in under 5 seconds, qualifies leads, books appointments, and follows up automatically. Built for real estate, hotels, restaurants, dental clinics, and more. Create your own AI agent assistant in under 3 minutes.

Real-time agents that see, talk, and operate software. They onboard, activate, and unblock your users. On their own. Skippr agents keep agenda and memory across full sessions, speak 10 languages, and act on screen with built-in browser automation. Fully self-serve: spin up an agent in minutes, embed with 2 lines of code, or share a meeting link. Trained on your knowledge, styled to your brand. 200 free credits to start, no card required. Talk to me for the deeper enterprise version.

Fini's self-maintaining knowledge layer. It writes help articles from resolved tickets, flags conflicts, and grounds every AI answer in one cited source.

AirKaren is the AI that fights customer service for you, completely for free. Tell Karen what went wrong with your flight, and she cites the regulation, files your claim, and chases down what you're owed. Karen will call customer support hotlines, send emails, and fill out forms so you never have to again. We're starting with airlines and expanding to other industries in the coming weeks.

Banger is a native Mac app for teams running shared inboxes like support@, sales@, and founder@. You and AI agents work the same mailboxes: agents triage, label, and draft with scoped access, while you review before anything sends. Connect your own domain or Google Workspace accounts, search everything, assign threads, and track work on a board. Early access: 14 days free, 2 mailboxes, 100 AI credits, no card. 500 spots now. Mac first, Windows and mobile next.

Sluggish, bloated, legacy support tools are dead. Zoona is support for modern teams — it learns from your docs and past conversations, then resolves 60%+ of tickets the second they land. No backlog. No burnout. No endless hiring to keep up. When it does need a human, it hands off with full context so the customer never repeats themselves. This is support that scales with you, not against you. Train it, go live, done.

Cignara provides enterprise grade AI agents that handle end to end customer conversations over voice and chat. Built with strict policy governance, our agents reason within your specific business rules to deliver verifiable, completely hallucination free actions. Backed by Y Combinator. Trusted by Fortune 500 companies like LG.

Enjo generates a full help center from just your website URL. Pick a template, answer 2 questions, and you're live. When customers ask questions it can't answer, Enjo learns from the resolution and writes new articles automatically.

Smart FAQs helps you turn FAQs into instant answers with a customizable FAQ widget builder powered by AI search and chatbot support — all based solely on the knowledge you provide. It includes bulk CSV imports, manual FAQ creation, internal knowledge base support, tag-based filtering, customizable themes, custom CSS styling, and a Shopify app with app blocks and embeds for quick setup.

Next-generation, AI-native feedback platform to collect NPS, CSAT, and CES across product, email, embed, and tools like Zendesk and Salesforce. Trigger surveys at the right moment across every touchpoint, then analyze every response with AI to uncover sentiment, themes, and churn signals. Responses stream to Slack in real time so teams can act instantly. No complex builders. No manual tagging. Just clear signals that help you build better products.

Your time is no longer best spent implementing every little code change. The real value of your time lies in your ability to be creative and make high-level business decisions. Jetson automatically translates your customer language into engineering language, so you can focus on the big picture tasks that will increase your revenue.

Users report bugs with "it's broken" or request features with "add x feature here" both frustratingly vague. You ask for screenshots, steps, use cases. They forgot. You can't recreate it or understand the request. Days wasted going back-and-forth. Why? People don't want to spend time WRITING detailed feedback! With Woise: Users record their screen + voice showing the bug OR explaining their idea. AI converts the voice into text for a quick glance. No more guessing. Just actionable feedback.

Support teams read tickets one by one. Product teams find out about issues weeks later. Zendesk Signals analyzes tickets daily and detects: • Workaround language • Feature confusion • Escalation spikes When something trends above baseline, your team gets a Slack alert — with real customer quotes attached. No dashboards. No manual tagging. Just signal when it matters.

Onboard every user like it’s your best live call. Obi is a voice AI agent that talks users through setup, answers questions in real time, and shares insights after every session. No clunky tours or videos—just real conversation, 24/7, at any scale.