Dummi

Product Introduction

1. Dummi is a bug reporting and issue tracking tool that enables users to capture and share technical issues directly from websites with integrated video replays and contextual data. It provides browser extensions for testers and customer support teams to document bugs with reproduction steps, console logs, network events, and session details. The platform streamlines communication between users, developers, and QA teams by automating report generation.
2. The core value of Dummi lies in eliminating ambiguity from bug reports through visual and technical evidence, reducing resolution time by 10x. It replaces manual documentation with automated data capture, ensuring developers receive precise diagnostics without requiring users to retrace steps. The product prioritizes clarity for both technical teams and end-users through structured workflows.

Main Features

1. Video Replay with Screen Capture: Dummi automatically records user interactions and screen activity during issue reporting, providing timestamped video evidence of bugs. This feature captures mouse movements, clicks, and UI state changes to recreate the exact scenario where the error occurred. Video files are stored with adjustable resolution settings to balance clarity and file size.
2. Browser Extension Reporting: Users generate comprehensive bug reports in under 30 seconds through a browser extension that captures HTML/CSS snapshots, JavaScript errors, and network requests. The extension supports annotation tools for highlighting specific UI elements and automatically attaches environment details like OS version, browser type, and installed plugins. Reports are instantly shareable via secure links with access controls.
3. Technical Diagnostics Automation: Every report includes pre-attached technical metadata such as console logs, HTTP headers, localStorage entries, and CPU/memory usage metrics. Dummi correlates user-reported issues with backend monitoring systems through session IDs and x-ray tracing. Developers receive structured JSON payloads containing network waterfall charts and DOM mutation records for debugging.

Problems Solved

1. Inefficient Bug Reproduction: Traditional text-based reports often lack sufficient detail for developers to replicate issues, causing prolonged troubleshooting cycles. Dummi solves this by providing visual playback and system-level telemetry that shows exactly how errors manifest in real-world conditions.
2. Cross-Team Collaboration Gaps: Customer support teams and QA engineers use Dummi to create standardized reports containing both user experience data and engineering diagnostics. This bridges communication gaps between non-technical staff and developers through unified documentation formats.
3. Post-Release Issue Triage: When end-users encounter problems on live websites, Dummi's embedded widget lets them submit reports without requiring technical expertise. Support teams receive video evidence alongside network traffic recordings and JavaScript stack traces for immediate analysis.

Unique Advantages

1. Integrated Visual-Technical Analysis: Unlike standalone screen recorders or log collectors, Dummi synchronizes video replays with technical metrics like network latency spikes and DOM reflow events. This dual-layer analysis helps identify whether issues stem from frontend code, backend APIs, or user environment factors.
2. Zero-Configuration Session Tracking: The platform automatically records user sessions without requiring prior setup or code instrumentation, using lightweight browser APIs like PerformanceObserver and MutationObserver. Session data is encrypted locally before upload to ensure privacy compliance.
3. Context-Aware Alerting: Dummi's AI engine prioritizes bugs based on recurrence patterns, affected user segments, and severity scores derived from console error types (e.g., CRITICAL for unhandled exceptions vs. LOW for CSS rendering glitches). This reduces alert fatigue for development teams.

Frequently Asked Questions (FAQ)

1. How does Dummi capture bugs that occur during page load? The browser extension pre-injects monitoring scripts that record initialization errors, including failed resource loads and blocking JavaScript exceptions. These are captured through performance timing APIs and correlated with video frames of the loading sequence.
2. Can Dummi be integrated into existing project management tools? Yes, reports sync natively with Jira, Trello, and Slack through webhooks, with custom mappings for severity labels and assignee fields. API endpoints also allow direct ingestion of Dummi data into internal ticketing systems.
3. What security measures protect sensitive user data in screen recordings? All video captures are processed with on-device blurring tools for masking confidential information before upload. Data is encrypted in transit (TLS 1.3) and at rest (AES-256), with optional self-hosted storage for enterprise clients.
4. Which browsers and frameworks does Dummi support? The extension works on Chromium-based browsers (Chrome, Edge) and Firefox, with planned Safari support. It automatically detects React, Angular, and Vue component trees for enhanced debugging context.
5. How does Dummi handle intermittent issues that can't be reproduced consistently? The platform retains 72 hours of passive session recording in circular buffers, allowing users to retroactively save reports when errors occur. Developers can query these buffers using error type or timeline filters.