Zendesk Ticket Split 2025

Product Introduction

1. Zendesk Ticket Split 2025 is a specialized application designed to split multi-issue Zendesk support tickets into distinct, trackable tickets while preserving context and maintaining compliance with enterprise security standards.
2. The core value of the product lies in its ability to streamline support workflows, eliminate reporting inaccuracies caused by merged tickets, and enforce organizational clarity through automated linking and compliance-ready data handling.

Main Features

1. The app enables agents to split tickets by converting any comment or thread into a new, fully linked ticket while retaining original metadata such as assignees, requesters, custom fields, attachments, and CCs.
2. An optional AI co-pilot analyzes ticket content to suggest logical split points, allowing agents to review and approve splits without losing control over the process.
3. Tickets are automatically linked bidirectionally after splitting, ensuring seamless navigation between related issues and maintaining a clear audit trail for reporting purposes.

Problems Solved

1. The product addresses the operational inefficiency and reporting distortions caused by manually copying content between tickets, which often leads to lost context and misrepresented metrics.
2. It serves Zendesk administrators and support teams handling high-volume ticket queues where customers frequently bundle multiple unrelated requests into single tickets.
3. Typical scenarios include resolving conflicting SLA timelines for distinct issues within one ticket, isolating sensitive compliance-related queries, and separating feature requests from bug reports in customer feedback threads.

Unique Advantages

1. Unlike per-agent pricing models common in similar tools, Ticket Split 2025 uses account-based licensing with unlimited agent access, making it cost-effective for scaling teams.
2. The app integrates enterprise-grade security protocols including HIPAA-compliant data handling, ISO 27001 certification, and optional EU data residency, which competitors rarely offer as standard features.
3. Competitive differentiation stems from its real-time data processing architecture that deletes ticket content immediately after splitting, eliminating long-term storage risks while maintaining full GDPR compliance.

Frequently Asked Questions (FAQ)

1. Does the AI automatically split tickets without agent approval? The AI only provides split recommendations through its co-pilot feature, requiring manual agent review and approval before executing any ticket splits.
2. How does the app handle compliance requirements like HIPAA? All data processing occurs through AWS infrastructure with TLS 1.2+ encryption, immediate post-processing deletion, and optional BAAs for healthcare organizations.
3. Can we customize the closure comments added during ticket splits? Administrators can configure default closure templates and enable/disable automatic comment insertion through the app’s granular workflow settings.