Web Companion by Super

Product Introduction

1. Web Companion by Super is a browser extension that integrates directly with CRMs, wikis, help centers, and other web applications to provide AI-powered assistance within users' existing workflows. It analyzes on-screen content and combines it with connected knowledge sources like Google Drive, Slack, or Notion to generate answers, draft responses, summarize information, or trigger custom workflows. The tool operates without requiring manual copy-pasting or tab switching, enabling seamless interaction across platforms.

2. The core value of Web Companion lies in its ability to eliminate context-switching and manual data retrieval by delivering AI-driven insights directly within the user’s active browser tab. It streamlines repetitive tasks such as customer support ticket resolution, internal knowledge searches, and content summarization by leveraging both real-time webpage context and pre-connected organizational data. This reduces operational friction and accelerates decision-making for teams working across multiple web-based tools.

Main Features

1. Web Companion extracts real-time context from any open webpage, including text, buttons, and interface elements, to provide relevant answers or actions. For example, it can analyze a customer’s Intercom ticket and automatically pull related product documentation from Confluence or Slack threads to draft a response. This feature works across internal platforms, CRMs, and public websites without requiring API integrations for each tool.

2. The extension allows teams to create custom buttons that trigger predefined workflows or AI assistants tailored to specific web tools. Users can configure these buttons to fetch data from sources like HubSpot, Jira, or SharePoint, apply custom instructions, and deploy them universally across their organization. Buttons can automate tasks like generating Zendesk replies using ticket context or summarizing Asana project updates directly within the browser.

3. Web Companion integrates with 20+ enterprise tools, including GitHub, Attio, Linear, and GitLab, enabling unified search and action across disparate systems. It indexes files (PDFs, markdown), webpages, and repositories, allowing AI to combine on-screen data with organizational knowledge. For instance, sales teams can query HubSpot contact details alongside indexed SharePoint contracts while viewing a marketing site, all within a single interface.

Problems Solved

1. The product addresses inefficiencies caused by manual copy-pasting and constant tab-switching when handling cross-platform workflows. For example, support agents no longer need to toggle between Zendesk, internal wikis, and Slack to resolve tickets, as Web Companion aggregates context automatically. This reduces task completion time by up to 70% for repetitive operations like email drafting or data lookup.

2. It primarily serves customer-facing teams (support, sales), operations specialists, and technical staff (engineers, product managers) who rely on multiple web apps daily. Industries with heavy CRM or project management tool usage, such as SaaS companies or enterprise IT departments, benefit most from the centralized AI assistance.

3. Typical scenarios include generating personalized sales responses using Attio/HubSpot data while viewing a prospect’s website, summarizing Jira ticket histories during sprint planning, or auto-drafting GDPR-compliant replies to customer queries by combining Intercom context with legal documentation from Google Drive. Developers can also troubleshoot issues using real-time GitHub code context alongside historical Slack discussions.

Unique Advantages

1. Unlike competitors like Glean or Guru, Web Companion combines live webpage analysis with organizational knowledge retrieval in a single click, without requiring separate search interfaces. While most tools operate within their own dashboards, Super’s AI interacts directly with the user’s current browser environment, enabling true in-context assistance.

2. The custom button builder allows non-technical users to deploy AI workflows tailored to specific web tools, a feature absent in generic browser extensions. Administrators can define which data sources (e.g., Notion databases, SharePoint files) power each button’s functionality, with granular control over permissions and knowledge access.

3. Competitive advantages include native integration with developer tools (GitHub, GitLab, Linear), enterprise-grade data source support (SharePoint, Jira), and a no-code workflow designer. The product’s ability to index both structured (CRM entries) and unstructured (webpage text, PDFs) data sources simultaneously provides broader contextual understanding than domain-specific alternatives.

Frequently Asked Questions (FAQ)

1. How does Web Companion integrate with our existing CRMs and project management tools? The extension connects to platforms like HubSpot, Attio, and Jira through OAuth authentication, syncing read-only access to relevant data fields. It indexes content based on admin-configured permissions and refreshes data at customizable intervals (default: every 24 hours).

2. Can we create custom buttons for internal tools not listed in your integrations? Yes, the custom button builder supports any web-based tool via CSS selector targeting and DOM analysis. Users can map interface elements (e.g., ticket ID fields in an internal dashboard) to trigger AI actions using Super’s visual selector tool, requiring no coding expertise.

3. What security measures protect organizational data accessed by the extension? All data transfers use TLS 1.3 encryption, and processed information is retained only for the duration of a user session. Super complies with GDPR and CCPA standards, offering on-premises deployment options for enterprises requiring full data isolation.

4. How does the real-time webpage context extraction work technically? The extension uses a lightweight DOM parser to identify relevant text, buttons, and metadata on the current page. This data is temporarily cached locally, combined with permitted knowledge sources via vector search, and processed by AI models that run either on Super’s servers or a company’s private infrastructure.

5. Is there a trial period for testing Web Companion with our team? A 14-day free trial with full feature access is available for teams of up to 10 members. Enterprise plans with custom SLAs and dedicated support can request extended evaluation periods through the "Book a demo" option on Super’s website.