Tines

Product Introduction

1. Definition: Tines is a cloud-based, no-code intelligent workflow automation platform in the security orchestration, automation, and response (SOAR) category. It enables users to create automated workflows ("agents") that integrate disparate tools, APIs, and data sources.
2. Core Value Proposition: Tines eliminates manual processes by providing a secure, vendor-agnostic platform to build, run, and monitor automated workflows. Its core value lies in accelerating operational efficiency, reducing alert fatigue, and enabling cross-team collaboration without coding expertise.

Main Features

1. Storyboard (Visual Workflow Builder): A drag-and-drop interface for designing complex workflows using pre-built "actions" (HTTP requests, data transforms, conditional logic). Workflows execute multi-step processes like data enrichment, alert triage, or ticket creation via API integrations with tools like CrowdStrike, Okta, or custom APIs.
2. Cases (Unified Incident Management): Centralizes security or IT incidents with customizable fields, SLA tracking, and real-time collaboration. Automates enrichment (e.g., pulling IP/threat intelligence) and response actions (e.g., blocking accounts) while logging all activity for audit compliance.
3. Workbench (AI Copilot): Leverages generative AI to assist in workflow creation and troubleshooting. Users input natural language requests (e.g., "Reset Okta password"), and Workbench auto-generates API calls, data parsers, and error-handling logic, reducing development time.
4. Vendor-Agnostic Integration Engine: Connects to any RESTful API, webhook, or SaaS tool (e.g., Snowflake, Slack, SAP). Supports OAuth, SSL/TLS encryption, and custom authentication for secure data exchange between 300+ supported platforms.

Problems Solved

1. Pain Point: Fragmented tooling and manual processes causing slow incident response (e.g., 10–20 minutes per security alert). Tines automates repetitive tasks, cutting resolution time to seconds.
2. Target Audience:
   • Security Teams: SOC analysts automating threat detection and case management.
   • IT Operations: Engineers handling password resets, system monitoring, and ticket routing.
   • Product/Engineering: Developers building internal tools or data pipelines.
3. Use Cases:
   • Security: Auto-enriching alerts with threat intelligence and escalating critical incidents.
   • IT Ops: Resetting credentials via Okta/SAML integrations.
   • Compliance: Auditing access logs and generating reports across cloud services.

Unique Advantages

1. Differentiation: Unlike rigid SOAR platforms (e.g., Splunk Phantom), Tines offers a no-code, flexible canvas adaptable to any use case (security, IT, product). It avoids vendor lock-in by integrating with legacy systems and niche tools.
2. Key Innovation: The platform combines generative AI (Workbench) with enterprise-grade governance. Features like end-to-end encryption, RBAC controls, and audit logs enable secure AI adoption, while pre-built templates ("Library") accelerate deployment.

Frequently Asked Questions (FAQ)

1. Is Tines a SOAR platform?
   Tines is a flexible workflow automation platform that includes SOAR capabilities but extends beyond security to IT operations, product engineering, and enterprise-wide automation, supporting any API-driven tool.
2. How does Tines ensure data security?
   Tines enforces SOC 2 compliance, end-to-end encryption (in transit/at rest), RBAC permissions, and private cloud deployment options. All integrations use OAuth/SSL, with audit logs for full transparency.
3. Can non-technical teams use Tines?
   Yes, its no-code Storyboard builder and AI Workbench allow business users (e.g., IT support staff) to create workflows via drag-and-drop interfaces and natural language prompts, reducing dependency on developers.
4. What makes Tines better than traditional automation tools?
   Tines outperforms legacy systems with its vendor-agnostic architecture, AI-assisted development, and scalability—handling millions of daily workflows while offering real-time monitoring and error debugging.
5. Does Tines support AI/LLM integration?
   Yes, Tines integrates securely with LLMs (e.g., OpenAI, Anthropic) via Workbench, enabling automated summarization, data extraction, and action-triggering while keeping sensitive data within your environment.