Super

Product Introduction

1. Super is an AI-powered platform enabling companies to operationalize their data by connecting enterprise tools, automating workflows, and deploying specialized assistants. It centralizes organizational knowledge across 20+ sources including Google Drive, Notion, Slack, and Jira into a unified search interface with semantic understanding. The platform combines enterprise-grade search accuracy with customizable AI agents that execute tasks like report generation and customer query resolution. Its architecture prioritizes seamless integration, allowing teams to enhance existing systems rather than replace them.

2. The core value of Super lies in reclaiming 6+ hours per employee weekly by eliminating manual searches and repetitive question-answering. It delivers immediate ROI through prebuilt AI assistants that emulate domain experts, ensuring consistent responses across sales, support, and engineering teams. By hosting data in EU-based SOC2 Type II/GDPR-compliant infrastructure, it enables regulated organizations to deploy AI without compromising security.

Main Features

1. Super provides enterprise-wide semantic search across connected platforms, using machine learning models trained on organizational data to prioritize frequently accessed resources. It indexes 15+ file types including PDFs, Confluence pages, and GitHub repositories, with real-time syncing and access control inheritance from source systems. The search engine understands natural language queries like "Show Q3 sales pipeline changes" and retrieves answers from multiple tools simultaneously, complete with source citations.

2. Prebuilt and customizable AI assistants automate role-specific workflows, such as generating weekly Slack digests or drafting RFP responses in Bulk Mode. These assistants leverage fine-tuned language models that align with company terminology, producing outputs equivalent to senior staff responses. Users can modify 20+ template assistants or build new ones via no-code tools, with API/webhook support for real-time data integration from CRMs like HubSpot and Attio.

3. Embedded integration capabilities include the Super Button, which injects context-aware AI directly into tools like Intercom and SharePoint. This feature analyzes active browser tabs or conversation threads to surface relevant knowledge base articles and suggest reply drafts. API/Zapier connectivity enables automated report generation (e.g., sending pipeline reviews every Monday) while maintaining existing permissions and audit trails in source systems.

Problems Solved

1. Super eliminates productivity leaks caused by employees spending 6+ weekly hours searching through disconnected tools like Drive, Slack, and Jira for critical information. It resolves knowledge fragmentation by creating a single source of truth that updates in real time across all integrated platforms. Customer testimonials report 80% reduction in repetitive questions across departments after implementation.

2. The platform specifically targets mid-market to enterprise teams in customer-facing roles (sales, support) and technical functions (engineering, product). Department managers use it to maintain response consistency across distributed teams, while IT leaders leverage its compliance features for secure AI deployment. Companies with complex tool stacks like Nedap Healthcare and Agorapulse have adopted Super to avoid costly system replacements.

3. Key use cases include automating RFP responses through Bulk Mode processing of 50+ questionnaires simultaneously, generating meeting agendas by analyzing historical notes, and reducing customer ticket resolution time via Intercom-embedded assistants. Engineering teams utilize it to instantly surface bug-fix documentation, while sales teams access real-time product data during client calls through Chrome extension integrations.

Unique Advantages

1. Unlike competitors offering standalone search or workflow tools, Super uniquely combines both capabilities with granular permission controls inherited from source systems. While alternatives like Glean or Guru require separate implementations for search and automation, Super delivers unified AI actions through a single platform. Its EU-based hosting and compliance certifications make it the only choice for GDPR-sensitive organizations needing US-grade feature depth.

2. Proprietary innovations include the Super Button's context detection, which analyzes active browser tabs/conversations to provide tool-specific AI assistance without manual context switching. Bulk Mode enables batch processing of complex queries at scale, a feature absent in most enterprise search tools. The platform's semantic search algorithm incorporates domain-specific tuning, achieving 94% answer accuracy in third-party benchmarks.

3. Competitive differentiators include Slite's 8-year expertise in knowledge management systems, reflected in Super's intuitive assistant-building interface requiring no ML expertise. The platform offers hybrid deployment flexibility - cloud-hosted for most users, with private LLM options for highly regulated industries. Unlike API-only AI solutions, Super provides immediate value through 20+ preconfigured assistants while allowing gradual custom workflow development.

Frequently Asked Questions (FAQ)

1. How does Super handle data security across integrated platforms? Super enforces source-system permissions through OAuth2.0 integration, ensuring users only see search results they're authorized to access. All data is encrypted with AES-256 at rest and TLS 1.3 in transit, stored exclusively in EU-based AWS data centers. The platform undergoes quarterly SOC2 Type II audits and maintains GDPR compliance through automatic data retention policies configurable per workspace.

2. Can Super integrate with our proprietary internal tools? Yes, Super's REST API supports custom connectors to any system with JSON endpoints, while Zapier integration enables 5000+ app connections without coding. For web-based internal tools, the Super Button can be embedded via JavaScript snippet to provide context-aware AI assistance. Engineering teams at companies like Visma have successfully integrated Super with legacy ERP systems and custom CRMs.

3. What distinguishes Super from ChatGPT Enterprise for workflow automation? Super specializes in organizational knowledge automation rather than general-purpose AI, offering prebuilt assistants trained on company data out of the box. Unlike ChatGPT's manual prompt engineering, Super automatically maintains context through tool integrations and offers compliance-ready audit trails. The platform's Bulk Mode and scheduled report generation (e.g., automatic Monday pipeline reviews) provide enterprise-scale automation unavailable in vanilla LLM solutions.