Semantic Email

Product Introduction

1. Semantic Email is an AI-powered solution that converts unstructured customer emails into structured data to automatically populate Google Forms and Sheets. It eliminates manual data entry by analyzing natural language content in emails and mapping it to predefined form fields. The system supports both simple data types (names, dates) and complex inputs (file attachments, signatures) through integration with Google Workspace.
2. The core value lies in bridging the gap between customer communication preferences and organizational data collection needs. It reduces form abandonment rates by 72% according to internal metrics while maintaining GDPR and HIPAA compliance for sensitive data handling. The platform enables real-time synchronization between email threads and Google Sheets, ensuring audit trails for regulated industries.

Main Features

1. Custom Business Email Processing: Creates domain-specific email addresses (e.g., support@company.near.tl) that automatically parse incoming messages into structured Google Form responses. Implements NLP models to extract 38+ data types including dates, currencies, and medical identifiers while retaining email attachments as Google Drive links.
2. Intelligent Workflow Routing: Utilizes AI classifiers to categorize emails into 12+ predefined workflows (billing, support, orders) with 94% accuracy, filtering spam through custom regex rules and Bayesian filters. Integrates with Google Apps Script to trigger automated follow-ups via Gmail API based on extracted data.
3. Compliance-Centric Confirmation System: Generates pre-filled Google Form links with 256-bit encrypted URLs sent via SMTP TLS 1.3 secured emails. Allows users to review/modify data through OAuth2 authenticated sessions, with version control tracking all changes in Google Sheets revision history.

Problems Solved

1. Eliminates manual data transfer between communication channels and databases, reducing processing errors by 63% in enterprise case studies. Solves the 41% form abandonment rate reported in SaaS industries by letting customers submit information through familiar email interfaces.
2. Specifically designed for healthcare providers, legal firms, and logistics companies requiring HIPAA/GLBA-compliant data ingestion. Serves 2500+ organizations managing high-volume customer interactions through email-based intake systems.
3. Enables pharmaceutical companies to process patient intake emails into HIPAA-compliant Google Forms while automatically redacting PHI fields. Allows universities to convert scholarship application emails into structured spreadsheets with automatic GPA calculations and document verification.

Unique Advantages

1. Unlike Zapier or Make.com, Semantic Email provides native HIPAA Business Associate Agreement coverage for Google Workspace data flows. Implements field-level encryption for 17 sensitive data types compared to competitors’ basic SSL transport security.
2. Features proprietary AI models trained on 2.3 million healthcare and legal email templates for superior entity recognition. Offers pixel-perfect PDF generation from Google Forms responses using LaTeX-based templating unavailable in competing tools.
3. Provides 11.7-second average response latency for email-to-form conversions, 3x faster than API-based alternatives. Supports 43 languages through Google Cloud Translation API integration, with automatic locale detection for multilingual customer bases.

Frequently Asked Questions (FAQ)

1. How does Semantic Email ensure data security during email processing? All inbound emails are processed through Google Cloud Platform’s HIPAA-compliant infrastructure with AES-256 encryption at rest. Data extraction occurs in isolated Docker containers that automatically purge after 7 minutes of inactivity, with audit logs stored in BigQuery.
2. Can we customize the AI model for industry-specific terminology? Yes, the Finetuning module allows training custom BERT models using your Google Sheets data through Vertex AI integration. Users can achieve 89%+ accuracy for domain-specific entities within 200 training examples via active learning pipelines.
3. How does the system handle email attachments and signatures? File attachments are converted to Google Drive links with expiration dates (1-90 days configurable), while eSignatures are captured as vector-based SVGs with timestamped audit trails. Both integrate directly with Google Forms’ native file upload and signature validation features.