Relyable

Product Introduction

1. Relyable is a specialized platform for developing, testing, and monitoring AI-powered voice agents through automated simulations and real-time performance evaluations. It enables teams to deploy high-quality voice agents faster by identifying performance gaps, optimizing responses, and ensuring reliability across diverse conversational scenarios.
2. The core value of Relyable lies in its ability to replace manual, error-prone testing processes with scalable AI-driven workflows, reducing deployment risks while maintaining rigorous quality assurance for voice-based AI systems in production environments.

Main Features

1. Relyable simulates complex conversation scenarios between AI agents using customizable personas (e.g., "angry elderly customer" or "young professional") and AI-generated test cases derived from user prompts. These simulations test agents under realistic conditions, including interruptions, emotional variations, and domain-specific terminology.
2. The platform offers live call monitoring with instant alerts for deviations like prolonged silences or compliance breaches, analyzing metrics such as response latency (sub-500ms targets), sentiment polarity, and intent recognition accuracy. Real-time dashboards provide interaction transcripts and aggregate performance scores.
3. Native integrations with voice AI platforms like Vapi and Retell allow direct agent connections via API keys, while custom agents can be tested through manual prompt uploads and call routing configurations. End-to-end testing workflows include automated scenario generation, multi-agent conversations, and post-call analytics.

Problems Solved

1. Manual testing of voice agents requires repetitive human involvement, introduces subjective evaluations, and becomes unsustainable for enterprises handling thousands of daily interactions. Relyable eliminates these inefficiencies through standardized, automated testing protocols.
2. The product serves AI developers, product managers, and QA teams at agencies, startups, and enterprises building voice agents for industries like finance (e.g., banking IVRs), real estate (lead qualification), and home services (emergency call routing).
3. Key use cases include validating healthcare appointment schedulers for HIPAA compliance, stress-testing e-commerce order modification flows, and monitoring multilingual customer support agents for accent neutrality.

Unique Advantages

1. Unlike generic testing tools, Relyable specializes in voice agent evaluation with patented conversation simulation engines that replicate human speech patterns, regional accents, and adversarial interruptions. Competitors lack equivalent persona customization depth or scenario branching capabilities.
2. Proprietary AI generates test cases directly from user prompts using NLP models fine-tuned on 10M+ real conversations, ensuring scenario relevance without manual scripting. The system automatically identifies edge cases through combinatorial testing across 15+ parameters.
3. Competitive differentiation stems from unified testing/monitoring infrastructure, enterprise SLA compliance (99.9% uptime), and pre-built validation templates for regulated industries like finance and healthcare, developed through 2+ years of agency experience deploying production voice agents.

Frequently Asked Questions (FAQ)

1. How does Relyable evaluate call performance? Calls are evaluated against customizable test cases generated from your agent’s prompt or manually defined criteria. The system analyzes 12+ metrics including average handling time (AHT), first-call resolution rate, and semantic similarity between expected/actual responses. Performance thresholds trigger alerts via Slack or email.
2. Which voice agent platforms does Relyable support? Relyable provides native integrations with Vapi and Retell via API key authentication, supporting automatic agent import and bidirectional data sync. Custom agents built on platforms like Twilio or Amazon Connect can be tested using Webhook passthrough and PSTN number routing.
3. Who benefits most from using Relyable? AI development teams at agencies use Relyable to deliver client projects 40% faster by automating QA. Enterprises leverage it for continuous compliance monitoring of financial advice bots or insurance claim handlers. Startups utilize the platform to iterate on product-market fit through rapid scenario testing.