Phare Status Pages

Product Introduction

1. Phare Status Pages is a dedicated solution for real-time website/service status communication, offering uptime monitoring from 11 global regions, collaborative incident management, and customizable status pages hosted on your own domain. It integrates incident response workflows with user-facing transparency tools, enabling teams to maintain operational visibility while keeping stakeholders informed during outages. The product operates as part of the Phare platform, which combines monitoring, analytics, and security features into a unified dashboard.
2. The core value lies in reducing downtime impact through proactive monitoring, streamlined team coordination, and branded status communication, all while maintaining full control over data and domain hosting. By centralizing incident response and status updates, it eliminates the need for fragmented tools, reducing operational overhead and improving cross-team alignment. The platform prioritizes European data sovereignty and privacy compliance, appealing to organizations requiring GDPR-aligned infrastructure.

Main Features

1. Multi-Region Uptime Monitoring: Continuously checks website/server availability from 11 geographically distributed nodes, using HTTP/S, TCP, and ICMP protocols with configurable intervals. Alerts trigger via email, SMS, or Slack when thresholds for response time or availability are breached, with automated incident ticket creation. Historical uptime data is stored for SLA compliance reporting and root cause analysis.
2. Collaborative Incident Management: Provides shared workspaces with timeline tracking, severity tagging, and postmortem templates to standardize incident resolution. Teams can assign roles (e.g., responder, communicator), integrate Jira/GitLab issues, and sync updates directly to status pages. Real-time activity logs and war room chat channels ensure coordinated responses during critical events.
3. White-Label Status Pages: Host customizable status pages on your domain with automatic SSL provisioning, offering components like incident timelines, maintenance schedules, and subscription preferences. Supports multi-language content, custom CSS/JS injection, and granular access controls for internal/external audiences. Subscribers receive email/SMS notifications for incident updates, reducing support ticket volume during outages.

Problems Solved

1. Fragmented Incident Communication: Eliminates disjointed email/Slack updates by centralizing incident documentation and public status broadcasts. Prevents conflicting information between internal teams and external users through synchronized update pipelines.
2. Target User Groups: Ideal for DevOps teams at SaaS companies, e-commerce platforms, and managed service providers requiring 24/7 uptime visibility. Specifically serves EU-based organizations needing GDPR-compliant alternatives to US-centric monitoring tools.
3. Typical Scenarios: Used during API outages to coordinate engineering fixes while updating enterprise clients via branded status pages, or for e-commerce sites to inform customers about payment gateway disruptions with real-time ETAs. Agencies managing multiple client sites leverage it for centralized monitoring with client-specific access permissions.

Unique Advantages

1. Domain Ownership & Security: Unlike cloud-hosted alternatives, allows full DNS control with automated Let’s Encrypt SSL renewal and CSP headers configuration. Implements HSTS preloading and DNSSEC validation for enterprise-grade security without third-party dependencies.
2. Privacy-First Architecture: Operates on EU-hosted infrastructure (Hetzner, OVH) with zero marketing trackers or cookies on status pages. Analytics comply with Schrems II through end-to-end encryption and optional on-premises data storage.
3. Unified Platform Synergy: Integrates directly with Phare’s upcoming 2025 Analytics for downtime impact assessments and Phare Security (TBA) for automated vulnerability scanning. Billing consolidates all platform services into a single invoice with usage-based pricing.

Frequently Asked Questions (FAQ)

1. How does Phare ensure monitoring accuracy across regions? Phare uses 11 geographically distributed nodes (including Frankfurt, Singapore, and Virginia) to perform checks every 30 seconds, employing consensus algorithms to filter false positives caused by localized network issues. Users can adjust sensitivity thresholds and exclude specific regions from SLA calculations.
2. Can I restrict status page access to specific user groups? Yes, the platform supports IP whitelisting, SSO (SAML/OAuth), and password-protected access for internal status pages. Public pages offer optional subscriber-only incident details with email verification workflows.
3. What happens during prolonged outages? Phare automatically escalates unacknowledged incidents through rotating on-call schedules (PagerDuty integration) and generates RCA reports with uptime graphs for stakeholders. Status pages display maintenance modes with countdown timers for planned downtime.
4. Is historical uptime data exportable? All monitoring metrics can be downloaded as CSV/JSON via API or dashboard, compatible with Power BI/Tableau. Data retention policies allow configurable storage periods (30 days to 5 years) based on subscription tier.
5. How does domain hosting work? Users point a CNAME/A record to Phare’s EU-based edge network, which handles global CDN caching (via Bunny.net) and DDoS protection. Custom domains benefit from free wildcard SSL and HTTP/3 support for submillisecond latency.