Product Introduction

1. Kotae is an AI-powered chatbot designed to automate customer interactions and lead generation on websites through real-time text and voice chat capabilities. It integrates directly with websites, Messenger, and WordPress to provide instant responses using a business’s own data, including website content, uploaded files, and custom keyword-triggered actions. The system requires no coding and can be deployed in under five minutes.
2. The core value of Kotae lies in its ability to convert website visitors into leads while reducing operational overhead for businesses. It achieves this by delivering context-aware answers, capturing visitor intent data, and enabling seamless escalation to human agents when necessary.

Main Features

1. Kotae provides 24/7 automated customer support by training on a business’s website content, documents (PDFs, spreadsheets), and preconfigured Custom Responses to answer FAQs, pricing queries, and service details. It uses natural language processing (NLP) to mimic human-like interactions.
2. The platform offers advanced visitor analytics, tracking frequently asked questions, unresolved queries, and keyword trends to identify gaps in content or customer needs. This data is displayed in a dashboard with actionable metrics like conversation heatmaps and intent categorization.
3. Kotae enables dynamic page routing by linking specific keywords to targeted URLs, automatically directing visitors to relevant product pages, contact forms, or promotional offers. For example, a user asking about “pricing plans” can be redirected to a pricing page with a single click.

Problems Solved

1. Kotae addresses the challenge of high-volume customer inquiries overwhelming small to medium-sized businesses (SMEs), particularly those with limited staff or operating hours. It reduces response delays and prevents missed leads during off-hours.
2. The product targets SMEs, e-commerce platforms, and service-based businesses that require cost-effective solutions to improve customer retention and conversion rates without hiring additional support staff.
3. Typical use cases include automating responses for global audiences across time zones, qualifying leads through pre-sales questions, and resolving common technical issues (e.g., order tracking, returns) without human intervention.

Unique Advantages

1. Unlike generic chatbots, Kotae combines conversational AI with granular visitor intent analysis, allowing businesses to refine their marketing strategies and website content based on real-time user interactions. Competitors often lack integrated analytics or rely on manual data interpretation.
2. Its hybrid deployment supports both website embeds and Facebook Messenger integration, enabling cross-platform engagement without fragmenting conversation histories. The system also supports multilingual interactions, aligning with its support for Japanese, Vietnamese, and English.
3. Competitive advantages include a no-code Custom Response builder for creating conditional workflows (e.g., escalating chats to human agents after two unresolved queries) and automatic website crawling that updates Kotae’s knowledge base as site content changes.

Frequently Asked Questions (FAQ)

1. How long does it take to set up Kotae? Kotae can be fully operational in five minutes by uploading website URLs or files, configuring Custom Responses, and embedding a script or WordPress plugin. No technical expertise is required.
2. Does Kotae work with existing CRM or live chat tools? Yes, Kotae integrates with Facebook Messenger and can forward lead details (e.g., email, phone numbers) to third-party tools via webhooks. However, direct CRM integrations require custom API setups.
3. Can Kotae handle complex or industry-specific questions? The AI uses your provided data (website content, documents) to answer queries, but accuracy depends on the quality and relevance of uploaded materials. Custom Responses allow manual overrides for critical scenarios.
4. Is branding customization possible? Yes, businesses can modify the chatbot’s colors, logo, and tone (formal/casual) to align with their brand. The widget can also be repositioned on desktop and mobile interfaces.
5. How does Kotae ensure data privacy? Kotae encrypts all conversations using TLS 1.2+ and complies with GDPR standards. User data is stored on AWS servers, and businesses can request data deletion via the dashboard.