Heep

Product Introduction

1. Heep is an AI-powered virtual host designed for restaurants to automate guest communication across WhatsApp, Instagram, Messenger, and voice calls. It integrates directly with reservation systems like Sevenrooms and OpenTable to manage bookings, answer FAQs, and resolve guest inquiries in real time, 24/7. The system operates without requiring a chatbot builder, using preconfigured workflows tailored to restaurant operations.
2. The core value of Heep lies in its ability to reduce operational workload by handling repetitive communication tasks, enabling staff to focus on in-person service. It ensures no guest inquiry goes unanswered, even during off-hours, while optimizing table management through seamless integration with existing booking platforms.

Main Features

1. Heep provides instant, multilingual responses to guest messages and calls across WhatsApp, Instagram, Messenger, and voice channels, supporting 20+ languages including English, Arabic, French, and Japanese. It dynamically adapts to conversational context, mimicking human-like interactions without rigid script dependencies.
2. The AI syncs with reservation systems to update table availability in real time, allowing guests to book directly via chat. It automatically populates reservation slots and sends confirmations, reducing manual input errors and overbooking risks.
3. Heep offers a unified inbox for managing all guest interactions, including voice calls and messages, with AI-generated summaries of daily conversations. It tracks metrics like response times (averaging 4.2 seconds), booking conversion rates, and staff time saved (2+ hours daily per host).

Problems Solved

1. Heep addresses the inefficiency of manual guest communication, which often leads to delayed responses, missed bookings, and staff burnout during peak hours. It eliminates the need for employees to juggle multiple messaging platforms and repetitive queries.
2. The product targets restaurants and hospitality venues seeking to modernize guest engagement while reducing labor costs. It is particularly valuable for high-volume establishments with multilingual clientele or limited front-of-house staffing.
3. Typical use cases include handling after-hours reservation requests, answering FAQs about menu items or operating hours, and rerouting urgent guest complaints to human staff via prioritized alerts.

Unique Advantages

1. Unlike generic chatbot builders, Heep is preconfigured for restaurant workflows, requiring no coding or third-party integrations. It uses proprietary NLP models trained on hospitality-specific dialogues to handle nuanced guest requests.
2. The system’s real-time synchronization with booking engines ensures accurate table availability updates across all channels, preventing double bookings. Voice call handling includes dynamic rerouting to staff for complex issues, with per-minute billing for scalability.
3. Competitive advantages include 24/7 multilingual support, API-driven integration with major reservation platforms, and customizable tone/behavior settings to align with a restaurant’s brand voice. Pricing tiers (Social, Voice, or combined plans) offer flexibility for businesses of all sizes.

Frequently Asked Questions (FAQ)

1. How does Heep integrate with my existing reservation system? Heep connects via API to platforms like Sevenrooms and OpenTable, requiring read/write access to your booking calendar. Setup typically takes under 48 hours, with no changes needed to your current workflow.
2. Can Heep handle conversations in multiple languages simultaneously? Yes, Heep auto-detects guest language preferences and responds fluently in 20+ languages, including Arabic, Chinese, and Spanish, without requiring manual configuration.
3. Is technical expertise needed to customize Heep’s responses? No—Heep’s interface allows non-technical users to update menus, adjust response tones, and set booking rules via a visual dashboard, with no coding required.
4. How does Heep manage high call volumes during peak hours? The AI processes 5x more concurrent requests than human staff, prioritizing urgent queries and escalating complex issues to designated team members via SMS or email alerts.
5. What happens if my booking system isn’t directly supported? Heep’s team provides API integration support for custom systems, though additional fees may apply depending on the provider’s API accessibility requirements.