Emily: Screen callers, scams, AI calling

Product Introduction

1. Emily is an AI-powered voice assistant that provides businesses and professionals with a dedicated phone number to screen inbound calls and manage outbound communications. It uses advanced natural language processing to filter spam, detect scams, and prioritize legitimate calls based on user-defined rules. The system operates 24/7, integrating with Google Calendar to adjust availability and automate call routing. Customizable voice profiles allow businesses to align Emily’s interactions with their brand identity.
2. The core value of Emily lies in its ability to optimize communication workflows while protecting users from time-wasting or fraudulent calls. It ensures critical calls are never missed by intelligently escalating urgent requests via SMS, email, or app alerts. By combining AI analysis with calendar synchronization, Emily reduces operational overhead and enhances productivity for resource-constrained teams. The service provides enterprise-grade call management capabilities at a fraction of traditional receptionist costs.

Main Features

1. 24/7 AI Call Screening: Emily answers every call with contextual understanding, engaging callers in natural conversations to verify their identity and purpose. The system blocks confirmed spam numbers using real-time databases while allowing priority contacts to bypass screening. Unrecognized callers are subjected to custom verification questions before being routed appropriately.
2. Intelligent Alert System: Machine learning algorithms analyze call content, caller history, and calendar availability to prioritize notifications. Users receive instant alerts for calls matching high-priority keywords or from VIP contacts, while non-urgent interactions are logged with transcripts. The system automatically escalates unacknowledged critical alerts through multiple channels.
3. Calendar-Driven Availability Management: Emily syncs with Google Calendar to mute non-essential calls during meetings and reactivate screening during free slots. The AI adjusts its greeting messages to reflect scheduled events ("John is currently in a client meeting until 2 PM"). Users can configure exception rules for specific contacts or event types through a web dashboard.

Problems Solved

1. Emily eliminates productivity loss caused by constant spam calls and time-consuming call screening. Businesses no longer risk missing client calls due to high call volumes or after-hours inquiries. The system prevents financial fraud by identifying scam patterns through voice analysis and behavioral detection algorithms.
2. The product serves small-to-medium businesses lacking dedicated reception staff, particularly those in high-call-volume industries like healthcare, real estate, and professional services. Remote workers and field technicians benefit from centralized call management across distributed teams.
3. A legal firm uses Emily to filter cold calls while ensuring client calls bypass screening during court hours. Sales teams deploy it to qualify leads before human handoff, automatically scheduling follow-ups in CRM systems. Traveling executives rely on Emily to block international scam attempts while maintaining access to urgent board communications.

Unique Advantages

1. Unlike basic call-blocking apps, Emily conducts multi-turn conversations to assess caller intent rather than relying solely on blocklists. Competitors lack the deep Google Calendar integration that enables dynamic behavior adjustments based on real-time schedules.
2. The AI employs proprietary scam detection models trained on millions of voice interactions, identifying novel fraud patterns through vocal stress analysis and request context. Personality customization extends beyond voice selection to include response speed, humor levels, and industry-specific terminology.
3. Emily’s dedicated number architecture ensures zero interference with existing phone systems while providing detailed analytics on call patterns. The system offers SOC 2-compliant data security with end-to-end encryption, exceeding standard VoIP provider protections.

Frequently Asked Questions (FAQ)

1. How does Emily handle call privacy and data security? All call data is encrypted in transit and at rest using AES-256 encryption, with strict access controls enforced through role-based permissions. Emily complies with GDPR and CCPA regulations, automatically purging call recordings after 30 days unless manually archived. The system never shares contact data with third parties beyond essential telecom carriers.
2. Can Emily integrate with other business tools besides Google Calendar? Current integrations focus on Google Workspace, with API-based CRM integrations available for Salesforce and HubSpot. The development roadmap includes Microsoft Teams, Slack, and Zapier connectivity for automated workflow triggers. Users can export call logs and transcripts via CSV for manual integration with other systems.
3. What happens if Emily incorrectly flags an important call as spam? Users can review all blocked calls through a web interface and whitelist numbers retroactively. The AI incorporates user corrections into its learning models, reducing future errors. Critical contacts can be assigned VIP status to bypass all screening protocols permanently.