CoSupport AI

Product Introduction

1. CoSupport AI is an all-in-one platform designed to automate customer service operations using patented artificial intelligence technology. It resolves up to 90% of customer inquiries autonomously while ensuring zero hallucinations, guaranteeing factual accuracy in responses.
2. The platform reduces support costs by automating repetitive tasks, enables deployment in under 10 minutes, and scales operations through transparent pricing models and fully customizable AI agents that require no coding expertise.

Main Features

1. CoSupport AI uses a patented message generation architecture recognized by the U.S. Patent Office, ensuring 99% response accuracy and eliminating AI hallucinations by validating responses against connected data sources in real time.
2. The platform integrates seamlessly with 40+ languages and existing workflows via pre-built connectors for Zendesk, Freshdesk, Intercom, Salesforce, Slack, and custom APIs, enabling deployment across omnichannel support systems without disrupting operations.
3. Users gain full control over AI behavior through customizable models that adjust tone, intent recognition, decision-making logic, and adaptive response modes, trained on proprietary data like help centers, FAQs, and historical tickets for business-specific accuracy.

Problems Solved

1. CoSupport AI eliminates manual ticket resolution bottlenecks by autonomously handling high-volume inquiries such as order tracking, returns, account issues, and subscription management, reducing average resolution time by 80%.
2. The platform targets enterprises, SaaS providers, eCommerce businesses, and BPOs managing over 1,000 monthly support tickets, particularly those struggling with agent burnout or inconsistent service quality.
3. Typical use cases include deflecting 70-90% of repetitive queries in Zendesk/Freshdesk environments, providing HR teams with AI-powered internal copilots for employee FAQs, and generating real-time business insights from customer interactions.

Unique Advantages

1. Unlike generic chatbots, CoSupport AI combines USPTO-patented response validation with client-specific model training, achieving 40% higher resolution rates than competitors by preventing off-script answers or factual errors.
2. The platform offers enterprise-grade security with ISO 27001 certification, GDPR/CCPA compliance, and optional on-premises deployment, using dedicated servers and real-time data anonymization to protect sensitive customer information.
3. Competitive differentiation includes unlimited user seats, three pricing models (resolution-based, server-based, response-based), and full access to advanced features like multilayer knowledge bases and reinforcement learning in all plans.

Frequently Asked Questions (FAQ)

1. What data sources integrate with CoSupport AI? The platform connects to help centers, knowledge bases, product manuals, historical support tickets (minimum 1,000), and internal systems via API, using this data to train context-aware AI models that sync updates in real time.
2. How does pricing work? Plans start at $190/month with three flexible models: pay per resolved ticket (resolution-based), fixed monthly cost for unlimited replies (server-based), or pay per AI response (response-based), all including setup support and a free trial.
3. What security measures are implemented? CoSupport AI uses AES-256 encryption for data in transit/at rest, prompt injection protection, isolated client servers, and offers self-hosted LLM options, complying with ISO 27001, GDPR, and CCPA standards for enterprise deployments.