AI Actions & Unlimited Seats by Zupport

Product Introduction

1. AI Actions & Unlimited Seats by Zupport is an AI-powered customer support platform designed to automate user interactions and execute actions on behalf of customers, such as modifying account details, retrieving data, or resolving issues. It integrates with existing systems to provide seamless support workflows while eliminating per-seat pricing models.
2. The core value lies in its ability to scale support operations cost-effectively by offering unlimited seats, enabling teams to collaborate without incurring additional fees per agent, and providing AI agents capable of performing both read and write actions autonomously.

Main Features

1. The platform enables AI agents to perform write actions, such as updating user profiles, canceling subscriptions, or processing refunds, directly within integrated systems via API connections.
2. Unlimited seats allow entire teams to access the platform without per-agent fees, ensuring scalability for businesses of all sizes while maintaining predictable costs.
3. Customizable AI workflows let users define specific actions, data retrieval parameters, and response templates tailored to their product, support policies, or industry requirements.

Problems Solved

1. Traditional customer support tools charge per agent/seat, leading to escalating costs as teams grow, which Zupport eliminates with its unlimited seat model.
2. The product targets businesses with growing support teams, SaaS companies, and e-commerce platforms that require scalable, automated solutions to handle high ticket volumes.
3. Typical use cases include automating repetitive tasks like order status checks, billing updates, and issue resolution, reducing manual workload while ensuring 24/7 support availability.

Unique Advantages

1. Unlike competitors such as Intercom or Zendesk, Zupport charges no per-seat fees and includes AI-driven action execution, which most tools limit to basic chatbots or ticket routing.
2. The platform’s AI agents are trained on a company’s specific data, past interactions, and help center content, enabling context-aware responses and actions that align with business logic.
3. Zupport’s pricing tiers (Free, Pro, Premium) offer progressively higher volumes of included AI replies at lower per-reply costs, combined with enterprise-grade features like API access and multilingual support.

Frequently Asked Questions (FAQ)

1. What is included in the Free plan? The Free plan includes 5 seats, 500 monthly AI replies, one help center, Slack integration, and multilingual support, with optional paid upgrades for additional replies.
2. How does "unlimited seats" work? Teams can onboard any number of agents or collaborators without additional fees, with access controls and permissions managed through a centralized dashboard.
3. Can the AI perform actions in third-party systems? Yes, the AI integrates via APIs to execute write actions (e.g., updating CRM records) and read actions (e.g., fetching analytics) in tools like Shopify, Stripe, or custom databases.
4. Is customization possible for AI behavior? Users can define custom workflows, action triggers, and response templates, ensuring the AI aligns with brand voice and operational policies.
5. How does pricing compare to traditional tools? For a 10-seat team, Zupport’s Pro plan ($97/month) saves over $8,000/month compared to Intercom’s lowest-tier pricing, as calculated using industry-standard conversation metrics.