Yuma Sales AI

Product Introduction

1. Yuma Sales AI is an AI-powered FAQ widget designed for Shopify product pages that instantly answers customer questions to reduce hesitation and drive conversions. The tool integrates directly with Shopify stores in two clicks, using real-time product data and behavioral insights to deliver context-aware responses. It operates as a self-learning system that improves answer accuracy and sales impact based on shopper interactions.
2. The core value lies in increasing conversion rates by up to 6% and boosting average order value (AOV) through AI-driven product recommendations and abandoned cart recovery. By resolving pre-purchase queries directly on product pages, it reduces support ticket volume while providing merchants with actionable insights into customer behavior.

Main Features

1. Smart Recommendations dynamically suggest complementary products using real-time shopper behavior analysis, such as browsing patterns and cart additions. This feature integrates with Shopify inventory data to prioritize in-stock items and aligns with merchant-defined upsell strategies.
2. Social Proof Lift automatically displays user-generated reviews and purchase notifications at strategic points during the browsing experience. The system selects high-conversion feedback snippets from integrated platforms like Trustpilot and formats them for mobile/desktop optimization.
3. Cart Saver identifies exit intent through mouse movement tracking and page engagement metrics, triggering personalized discount offers or shipping assurances via the widget. This feature connects directly with Shopify cart data to implement recovery rules set through a no-code dashboard.

Problems Solved

1. The product addresses lost sales from unanswered product questions that traditionally require customer support intervention. By providing instant AI responses about sizing, compatibility, and return policies, it reduces pre-checkout abandonment rates.
2. Target users include mid-to-enterprise Shopify merchants in fashion, beauty, and electronics verticals where complex products generate high pre-purchase inquiries. It particularly benefits brands with 500+ monthly tickets and international customer bases requiring multilingual support.
3. Typical scenarios involve customers hesitating on product pages due to unclear fabric care instructions (fashion), skin compatibility concerns (beauty), or technical specifications (electronics). The widget resolves these through AI-curated answers from merchant-provided documentation and past successful interactions.

Unique Advantages

1. Unlike static FAQ widgets, Yuma uses conversation history from 5M+ resolved tickets to predict and answer emerging questions before merchants manually update content. The AI cross-references Shopify product feeds, order history, and help center articles simultaneously.
2. The Adaptive UI feature automatically adjusts widget positioning and response length based on device type and page scroll depth, maintaining a 0.3s load time through lightweight code architecture. This prevents layout shifts that affect Core Web Vitals scores.
3. Competitive advantages include native integration with Shopify's order management system for real-time inventory/price updates in responses, plus compatibility with Gorgias/Zendesk for synchronized support data. Merchants gain a dedicated performance dashboard showing A/B test results for widget placements and answer variations.

Frequently Asked Questions (FAQ)

1. How long does installation take? Installation requires two clicks in the Shopify App Store with automatic theme integration, requiring no code adjustments or developer resources. The widget becomes active immediately after installation with default brand color matching.
2. Does it slow down my product pages? The widget loads asynchronously with a 32KB script optimized for Shopify's Liquid templating system, maintaining page speed scores above 90 on Lighthouse benchmarks. Performance metrics are visible in real-time through the merchant dashboard.
3. Can it integrate with my existing A/B testing tools? Yes, the API supports direct connections with Optimizely, Google Optimize, and Shopify's native A/B testing apps. Merchants can test different AI response tones, widget positions, and CTA buttons while tracking conversion lift per variation.
4. How does it handle multilingual stores? Answers auto-translate into 37 languages using context-aware localization that accounts for product-specific terminology. Language detection occurs through browser settings or geolocation, with manual language prioritization available in the control panel.
5. What metrics track ROI? The dashboard displays revenue attribution per widget interaction, conversion rate comparisons between answered/unanswered sessions, and AOV lift from upsell recommendations. Data exports to Google Analytics 4 and Shopify Analytics are pre-configured.