Shipable

Product Introduction

1. Shipable is a comprehensive platform designed to create and deploy AI Agents that automate customer interactions and business processes across web, WhatsApp, Slack, and other channels. It enables businesses to handle customer support, sales, and operational tasks through AI-driven conversations without requiring coding expertise.
2. The core value of Shipable lies in its ability to transform business data into actionable AI Agents that resolve complex queries, drive revenue growth, and reduce manual workload through intelligent automation. It focuses on delivering human-quality interactions while maintaining enterprise-grade security and scalability.

Main Features

1. Shipable provides a no-code interface for building AI Agents trained on proprietary business data, enabling users to configure actions such as booking updates, data processing, and real-time system integrations. Agents leverage language models with advanced reasoning capabilities to handle multilingual interactions across 28+ languages.
2. The platform includes 1000+ pre-built integrations with tools like CRM systems, analytics platforms, and communication channels, allowing seamless deployment of AI Agents into existing workflows. Users can customize agent behavior, set escalation rules for complex issues, and monitor performance through detailed activity logs and analytics.
3. Shipable offers enterprise-level security with end-to-end encryption, compliance with data protection standards, and role-based access controls. Agents are engineered to operate at scale, supporting high-volume customer interactions while maintaining response accuracy through continuous learning from user feedback.

Problems Solved

1. Shipable addresses the inefficiency of manual customer service operations by automating repetitive tasks, reducing response times, and resolving up to 80% of customer inquiries without human intervention. It eliminates the need for technical expertise in AI deployment, making advanced automation accessible to non-technical teams.
2. The product targets founders, customer support teams, and marketers in small to enterprise-level businesses seeking to optimize resource allocation. It is particularly effective for companies handling high interaction volumes across multiple languages or platforms like WhatsApp and Slack.
3. Typical use cases include 24/7 AI-driven customer support, sales lead qualification through conversational interfaces, and internal operational automation such as data enrichment, appointment scheduling, and real-time system updates triggered by natural language requests.

Unique Advantages

1. Unlike basic chatbot builders, Shipable specializes in creating AI Agents capable of executing system-level actions (e.g., modifying databases, processing payments) rather than just providing scripted responses. Its agents dynamically adapt to user intent through continuous learning from business-specific data.
2. The platform stands out with its library of 100+ expert-designed templates for common business scenarios, enabling rapid deployment of agents for specific roles like technical support, sales prospecting, or internal IT helpdesk functions. Templates are fully customizable to match brand voice and operational requirements.
3. Competitive advantages include native multilingual support covering 93% of global languages, enterprise-grade SLA guarantees for mission-critical deployments, and a unique "smart escalation" system that routes unresolved queries to human agents with full context preservation.

Frequently Asked Questions (FAQ)

1. Does Shipable require coding skills to build AI Agents? No, Shipable is designed as a no-code platform where users can train agents using visual workflows, pre-built templates, and natural language instructions without writing any code.
2. How many integrations does Shipable support? The platform natively integrates with 1000+ business tools including Salesforce, Zendesk, Slack, and WhatsApp, with API access available for custom system connections.
3. What languages do Shipable AI Agents support? Agents automatically handle conversations in 28+ languages including English, Spanish, Mandarin, and Arabic, with language detection and context-aware translation capabilities.
4. Is my business data secure with Shipable? Yes, all data processed by Shipable is encrypted in transit and at rest, compliant with GDPR and CCPA standards, with optional private cloud deployment for regulated industries.
5. Can Shipable handle complex business workflows? Yes, agents can execute multi-step processes involving external systems, such as checking inventory levels, processing returns, and updating CRM records within a single conversation thread.