Knock Knock

Product Introduction

1. Knock Knock is a sales optimization platform that combines AI-driven automation with real-time human interaction to convert website visitors into customers. It uses behavior tracking, live navigation insights, and instant video/audio calls to engage users at critical moments in their browsing journey. The platform operates 24/7 to qualify leads, reduce bounce rates, and shorten sales cycles through personalized engagement.
2. The core value lies in bridging the gap between passive website traffic and active sales opportunities by merging AI efficiency with human empathy. It maximizes return on ad spend (ROAS) by capturing high-intent visitors through immediate, context-aware interactions. The platform directly addresses low conversion rates by transforming static websites into dynamic sales channels.

Main Features

1. Knock Knock AI Sales Agent: A trainable AI agent qualifies leads using customizable business rules, answers queries in real time, handles objections, and escalates complex cases to human agents via video calls. It integrates with eCommerce platforms like WooCommerce to provide product recommendations and inventory checks. The AI operates 24/7, ensuring no lead is missed during off-hours.
2. Real-Time Video/Audio Calls: Visitors are connected to human agents via instant video or audio calls triggered by browsing behavior or intent signals. This feature enables live deal-closing, personalized assistance, and trust-building through face-to-face interactions. Calls are supported across devices, with desktop and mobile apps for seamless agent responsiveness.
3. Lead Intelligence & Live Tracking: The platform provides real-time visibility into visitor activity, including heatmaps, session recordings, and intent scoring. Sales teams see live navigation paths, enabling proactive engagement based on specific page interactions or dwell time. Historical session data helps refine targeting strategies and predict buyer readiness.

Problems Solved

1. Low Lead Conversion: Traditional websites convert fewer than 2% of visitors due to passive design and delayed responses. Knock Knock identifies high-intent users instantly, engaging them with AI or human agents to prevent lost opportunities.
2. Target User Groups: Ideal for eCommerce brands, SaaS companies, and service-based businesses relying on website traffic for sales. It particularly benefits industries with high-value transactions or complex customer journeys, such as travel, luxury goods, and B2B services.
3. Typical Use Cases: Automating lead qualification for overwhelmed sales teams, reducing cart abandonment through instant support, and converting ad-driven traffic before visitors bounce. For example, a WooCommerce store uses AI to recommend products and escalate hesitant buyers to live agents for checkout assistance.

Unique Advantages

1. Hybrid AI-Human Workflow: Unlike pure chatbots (e.g., Intercom) or analytics tools (e.g., Hotjar), Knock Knock combines AI prequalification with human-led video calls, achieving 4-5x higher conversion rates than traditional CRO tools.
2. WooCommerce Integration: The AI agent directly accesses product catalogs, checks inventory, and displays items to visitors during chats—a feature absent in most live chat solutions. Calendar integrations enable demo bookings without third-party tools.
3. Desktop/Mobile Agent Apps: Sales teams manage interactions via dedicated apps, receiving push notifications for high-priority leads and handling calls without browser dependencies. This reduces response latency compared to browser-based chat systems.

Frequently Asked Questions (FAQ)

1. How does Knock Knock improve conversion rates? The AI agent engages visitors in real time, answers questions, and identifies buying intent. High-potential leads are escalated to human agents via video calls, reducing response delays and building trust through personalized interactions.
2. Does Knock Knock integrate with eCommerce platforms? Yes, it integrates with WooCommerce to enable product searches, inventory checks, and tailored recommendations during AI chats. This ensures seamless support for online stores.
3. Can the system handle leads outside business hours? The AI agent operates 24/7, qualifying leads and scheduling follow-ups via email or calendar. Human agents take over during working hours, ensuring continuous lead capture.