Guidey

Product Introduction

1. Guidey is a no-code platform designed to create interactive product tours and user onboarding flows for SaaS applications through a visual interface. It enables non-technical teams to build step-by-step guidance directly within their web interfaces without requiring JavaScript integrations or developer resources. The tool focuses on accelerating user activation by demonstrating key features during the first user session.
2. The core value lies in transforming complex user onboarding into conversion-optimized experiences that reduce time-to-value for customers. It directly addresses SaaS growth metrics by decreasing support ticket volume through self-guided tours and increasing feature adoption rates. The platform operates as a layer over existing web interfaces without modifying original codebases.

Main Features

1. One-line HTML implementation enables integration by embedding a single script tag with a unique identifier, eliminating dependency on npm packages or SDK updates. The script dynamically loads tour content from Guidey's CDN, ensuring real-time updates without redeployment.
2. Chrome extension provides WYSIWYG tour creation, allowing editors to click directly on live interface elements to position tooltips, hotspots, and modal overlays. This visual editor generates CSS selectors automatically while offering manual selector validation for complex web apps.
3. Conditional tour triggers support event-based activation rules including first-time visit detection, feature-specific access controls, and user progression milestones. A/B testing capabilities allow comparison of different tour flows through integrated analytics measuring completion rates and conversion impacts.

Problems Solved

1. Eliminates prolonged user confusion during SaaS onboarding by providing contextual, interactive guidance that adapts to interface changes through automatic DOM element detection. This resolves the 23-62% user drop-off rate typical in first-week SaaS usage according to industry benchmarks.
2. Targets product managers and customer success teams in B2B SaaS companies with ARR between $1M-$50M who lack dedicated UX engineering resources. Particularly effective for applications with frequent feature updates requiring continuous user re-education.
3. Used for accelerating enterprise client onboarding cycles, training users on new feature releases, and reducing repetitive support queries about interface navigation. Documented use cases include 37% faster enterprise contract renewals and 54% reduction in "how to" support tickets.

Unique Advantages

1. Unlike competitors requiring full JavaScript integration, Guidey uses passive script injection that never modifies original application state or CSS properties. This prevents tour-related bugs in production environments and maintains PCI compliance for financial SaaS platforms.
2. Patent-pending element stability detection ensures tours only activate when target DOM nodes are fully rendered, solving compatibility issues with React, Vue, and Angular SPAs. The system automatically retries failed selectors with multiple fallback strategies including XPath and positional targeting.
3. Combines the deployment simplicity of third-party analytics tools with the customization depth of in-house solutions. Performance benchmarks show 0ms latency impact on core web vitals due to asynchronous loading and lazy execution architecture.

Frequently Asked Questions (FAQ)

1. How long does integration take? Implementation requires inserting one script tag into your application's HTML header or through tag managers like Google Tag Manager, typically completed in under 7 minutes. No backend configuration or API endpoints are needed for basic functionality.
2. Do I need coding skills to create tours? The Chrome extension enables fully visual editing through direct interface interaction, though advanced users can manually adjust CSS selectors or add custom JavaScript hooks for enterprise-grade workflows.
3. Can I test tours before going live? A staging mode allows previewing tours with URL whitelisting and user role restrictions, while version control enables instant rollback to previous tour configurations through the dashboard.
4. What's included in the free beta? The beta offers unlimited tours, up to 5,000 monthly active users, and basic analytics without payment details. Enterprise features like SSO and SLA guarantees require contacting sales.
5. Which browsers are supported? Guidey works on all Chromium-based browsers (Chrome, Edge, Opera) and Firefox 78+, with Safari compatibility limited to versions supporting ES2020 syntax. Mobile responsiveness is automatically handled through viewport detection.