DokBot

Product Introduction

1. Definition: DokBot is a specialized AI-powered support chatbot builder (SaaS platform) that ingests user-provided documents—PDFs, DOCX, XLSX, MD, TXT files, and webpage URLs—to create a contextually accurate, document-grounded Q&A agent for websites.
2. Core Value Proposition: It exists to eliminate AI hallucination in customer support by ensuring the chatbot answers only from provided source documents, while automating lead capture for unanswered questions, thereby improving support efficiency and qualifying potential customers 24/7.

Main Features

1. Document-Grounded AI Responses: The core technology uses Retrieval-Augmented Generation (RAG) to process, chunk, and embed uploaded documents into a vector database. When a user asks a question, DokBot performs a semantic search to retrieve the most relevant document snippets and instructs the underlying Large Language Model (LLM) to formulate an answer strictly from that context, preventing fabrication.
2. Automated Lead Capture & Human Handoff: When a query cannot be answered from the source documents, the chatbot is programmed to admit it doesn't know and immediately prompts the visitor for their email address. This full conversation context and the captured lead are then logged in the user's dashboard for follow-up, turning support gaps into sales opportunities.
3. Flexible AI Model Integration & MCP Access: Users are not locked into a single AI provider. DokBot offers a fixed-price credit system for its managed service or allows connection of a user's own API keys for OpenAI, Anthropic (Claude), Google AI, Groq, or via OpenRouter. The Pro plan includes a Model Context Protocol (MCP) server, enabling users to manage bots and review leads directly from AI assistants like Claude Desktop.

Problems Solved

1. Pain Point: Solves the critical issue of unreliable AI chatbots that "hallucinate" or provide incorrect information by inventing answers not found in company documentation, which damages trust and creates support liability.
2. Target Audience: Ideal for small to medium-sized businesses, SaaS founders, customer support managers, and content-heavy websites (like documentation portals, legal firms, educational platforms) who need accurate, automated support without a large team.
3. Use Cases: Essential for creating a 24/7 FAQ bot for product documentation, handling pre-sales questions based on whitepapers and spec sheets, filtering basic support tickets for internal IT or HR wikis, and capturing high-intent leads from website visitors asking advanced questions.

Unique Advantages

1. Differentiation: Unlike generic chatbot builders (like Intercom's Fin or many ChatGPT wrappers) that may hallucinate, DokBot is architected for strict source fidelity. Unlike complex enterprise knowledge base software, it prioritizes simplicity, rapid deployment, and built-in lead capture as a core feature, not an add-on.
2. Key Innovation: Its operational philosophy of "never make up an answer" is enforced by its RAG pipeline and default conversational flow that seamlessly transitions from automated answer to qualified lead capture. The inclusion of MCP for the Pro plan is a forward-looking integration, allowing AI-native management of the AI chatbot itself.

Frequently Asked Questions (FAQ)

1. How does DokBot prevent the AI from giving wrong answers? DokBot uses a Retrieval-Augmented Generation (RAG) system that strictly limits the AI's responses to text retrieved from your uploaded documents. It is explicitly instructed not to use its internal knowledge, drastically reducing hallucinations and ensuring answer accuracy is tied to your source material.
2. What happens if DokBot doesn't know the answer to a question? When a query cannot be answered from the provided documents, the chatbot is configured to state it doesn't have the information. It then immediately prompts the website visitor to leave their email address so a human can follow up. The entire chat history and the visitor's email are saved as a lead in your dashboard.
3. Can I use my own API key with DokBot to reduce costs? Yes. While DokBot offers prepaid AI credits, you can connect your own API key from providers like OpenAI, Anthropic, Google AI, or Groq. This is ideal for users with existing credits or access to free tiers (e.g., Groq's free rate limits), giving full control over AI model costs and selection.
4. Is the DokBot widget difficult to install on my website? No. Installation involves pasting a single line of JavaScript code before the </body> tag on your site. The chatbot runs within a Shadow DOM, which isolates it from your site's existing CSS and JavaScript, preventing style conflicts and ensuring it won't "break" your site's functionality.
5. What is the MCP feature in the Pro plan? MCP (Model Context Protocol) is a system that allows AI assistants like Claude Desktop to connect to external tools. DokBot's Pro plan includes an MCP server, enabling you to manage your chatbots (e.g., edit sources, check stats) and review captured leads directly from within your AI assistant's interface, streamlining workflow.