Coasty

Product Introduction

1. Definition: Coasty is a multimodal AI agent for computer use automation. It is a desktop automation software that operates real desktop and web applications end-to-end by visually interpreting the screen (pixels and UI structure) and executing precise mouse and keyboard actions, similar to a human user.
2. Core Value Proposition: Coasty exists to automate complex, long-horizon digital workflows that involve legacy systems, multiple software platforms, and unstructured data, all without requiring APIs, connectors, or brittle scripting. Its primary value is enabling enterprise robotic process automation (RPA) and standard operating procedure (SOP) execution on any software with a visual interface.

Main Features

1. Vision-Based Interaction: Coasty works by observing the live screen, combining pixel data and UI structure analysis to understand the current state of an application. It then determines and executes the next action (click, type, navigate) with grounded coordinates, forming a continuous observe-act-verify loop. This eliminates dependency on HTML selectors, XPaths, or screen coordinates that break with UI changes.
2. Self-Healing and Autonomous Recovery: The agent features a built-in verification and recovery mechanism. After each action, it confirms the intended result occurred. If it encounters an unexpected pop-up, a changed layout, or a dead end, it can reason about the novel screen, re-plan its path, and continue execution without human intervention or code changes.
3. Human-in-the-Loop & Audit Trail: For sensitive steps, workflows can be configured to pause for human approval before proceeding. Every agent run is fully recorded, creating a step-by-step audit trail that includes screenshots, actions taken, and outcomes. This allows for complete replayability, compliance auditing, and oversight.
4. Unstructured Data Processing: Coasty can ingest and act upon information from unstructured sources like PDF invoices, emails, and screenshots directly within its workflow. It extracts relevant data contextually without needing pre-defined templates or fixed schemas, enabling automation of data-heavy processes like accounts payable reconciliation.
5. Deployment Flexibility & Security: The AI agent can be deployed in a customer's own cloud environment (on-premises or VPC), with support for Bring Your Own Keys (BYOK) for underlying AI models. This ensures sensitive screen data never leaves the customer's security perimeter, addressing critical data privacy and governance concerns for enterprise automation.

Problems Solved

1. Pain Point: The fragility of traditional RPA and scripted automation. These solutions break with any UI change (e.g., a button move, a redesign), requiring developer tickets, re-recording, and redeployment, leading to high maintenance costs and downtime.
2. Pain Point: The inability to automate legacy systems and web portals that lack APIs. Many critical business systems in healthcare, insurance, and logistics are only accessible through a graphical user interface, creating a "last mile" automation gap that forces manual swivel-chair work.
3. Target Audience: Enterprise operations teams in specific verticals including Insurance (MGAs, TPAs), Healthcare (billing, prior authorization), Accounting & Tax firms, Freight & Logistics brokers, IT Managed Service Providers (MSPs), E-commerce operations, and Cloud/Infrastructure SRE teams.
4. Use Cases: Automating insurance quoting across 20+ carrier portals; reconciling bank statements from dozens of financial portals for month-end accounting; tracking loads and pulling Proof of Delivery (POD) documents from carrier websites for freight invoicing; checking patient eligibility and prior authorizations across 600+ unique healthcare payer portals; offboarding employees across multiple tenant admin consoles (Microsoft 365, Google Workspace).

Unique Advantages

1. Differentiation: Unlike traditional RPA tools (UiPath, Automation Anywhere) that rely on fragile selectors, Coasty uses a vision-and-reasoning approach, making it inherently resilient to UI changes. Unlike API-based integrations, it requires no development backlog to connect to legacy or niche software.
2. Key Innovation: The "observe, act, verify, recover" autonomous loop applied to every step of a workflow. This self-correcting mechanism, benchmarked by leading academic evaluations, is what enables reliable, long-horizon task completion across dynamic real-world applications without constant supervision.

Frequently Asked Questions (FAQ)

1. What is Coasty AI and how does it work? Coasty AI is a computer-use agent that automates tasks by visually reading your computer screen like a human and controlling the mouse and keyboard. It uses a continuous loop of observing the screen, taking a verified action, and recovering from errors to complete multi-step workflows in any desktop or web software without needing APIs.
2. How does Coasty compare to UiPath or Microsoft Power Automate? While UiPath and Power Automate are rule-based RPA tools that rely on easily-broken UI selectors, Coasty is an AI agent that uses computer vision to interact with software. This key difference allows Coasty to adapt to UI changes automatically and work with applications that have no API, reducing maintenance and expanding automation scope.
3. Is Coasty secure for handling sensitive data? Yes, Coasty offers enterprise-grade security. It can be deployed within your own cloud perimeter (on-premises or VPC), and you can use your own API keys for the AI models. This ensures all screenshots and data processed during automation never leave your controlled environment.
4. What kind of tasks can the Coasty AI agent automate? Coasty specializes in automating long, complex digital workflows that involve logging into multiple portals, extracting data from unstructured documents (PDFs, emails), and re-keying information between systems. Common use cases are found in insurance quoting, healthcare prior auth, accounting reconciliation, and IT tenant management.
5. What does "verified on OSWorld" mean for Coasty? OSWorld is a leading academic benchmark for evaluating AI agents that operate real computer environments. Coasty's top score of 85.60% on OSWorld provides independent, empirical verification of its ability to reliably complete a wide variety of complex, practical computer tasks, making it one of the most capable agents available.