Chargeflow Prevent

Product Introduction

1. Chargeflow Prevent is a post-transaction fraud prevention platform designed specifically for eCommerce businesses to mitigate chargebacks and abusive customer behavior after purchases are completed.
2. The core value of Chargeflow Prevent lies in its ability to stop friendly fraud, return abuse, and bot-driven fraud using actor-based behavioral analysis, a collaborative fraud detection network, and a transparent Digital Score system.

Main Features

1. Chargeflow Prevent employs AI-driven actor-based analysis to identify patterns of fraudulent behavior, such as repeat chargeback offenders or suspicious refund requests, by analyzing device, IP, email, and payment method data across transactions.
2. The platform integrates real-time alerts powered by Visa and Mastercard networks, enabling merchants to block 90% of potential chargebacks before they occur by flagging high-risk transactions during the post-purchase phase.
3. A centralized dashboard provides granular insights into payment disputes, chargeback trends, and fraud attempts, allowing merchants to monitor chargeback ratios, revenue recovery metrics, and fraudster blacklists in one interface.
4. Automated order cancellation and verification workflows enable merchants to set rules for handling suspicious transactions, including instant cardholder verification processes that create chargeback-proof evidence for disputed orders.

Problems Solved

1. Chargeflow Prevent directly addresses the $50B+ annual revenue loss caused by digital shoplifting, including friendly fraud claims like "Not Received" or "Not as Described," which account for 70-80% of all chargebacks in eCommerce.
2. The product targets small to medium-sized eCommerce businesses (SMBs) and SaaS platforms that lack enterprise-level fraud prevention resources but require scalable, plug-and-play solutions to protect their revenue.
3. Typical use cases include blocking serial returners abusing refund policies, identifying stolen card transactions post-checkout, and preventing chargebacks during high-risk periods like Black Friday/Cyber Monday (BFCM) sales peaks.

Unique Advantages

1. Unlike pre-transaction fraud tools that reduce legitimate order approval rates, Chargeflow Prevent operates post-purchase, allowing genuine transactions to proceed while targeting only confirmed abusive behavior after payment authorization.
2. The platform leverages a global adaptive network trained on data from 15,000+ merchants and 2,420+ active users, enabling machine learning models to detect emerging fraud patterns 53% faster than isolated rule-based systems.
3. Competitive differentiation includes a 4x ROI guarantee on chargeback recovery, sub-0.1% false positive rates through LLM-enhanced verification workflows, and native integrations with Shopify, Stripe, and WooCommerce requiring zero coding for deployment.

Frequently Asked Questions (FAQ)

1. How does Chargeflow Prevent differ from traditional fraud prevention tools? Chargeflow Prevent focuses on post-transaction fraud analysis rather than pre-purchase blocking, using Visa/Mastercard alert systems and behavioral graphs to stop chargebacks without impacting legitimate order approval rates.
2. What payment processors does Chargeflow Prevent support? The platform offers native integrations with Stripe, Shopify, PayPal, and WooCommerce, with API-based connectivity for custom platforms and enterprise payment service providers (PSPs).
3. What is the false positive rate for transaction blocking? Chargeflow Prevent maintains a <0.1% false positive rate through machine learning models trained on 15,000+ merchant datasets and multi-layered verification processes for flagged transactions.
4. How does the 4x ROI guarantee work? If Chargeflow fails to recover at least 4x the platform’s cost in prevented chargebacks within 90 days, the company provides service credits equivalent to the gap between actual and guaranteed recovery amounts.
5. Is technical expertise required for implementation? No coding is needed for standard integrations – merchants can deploy the solution via pre-built plugins for major eCommerce platforms, with API options available for custom workflows.