Product Introduction
- Overview: 99helpers is an AI-powered customer service automation platform that deploys intelligent agents to resolve customer issues using contextual knowledge retrieval.
- Value: Eliminates response delays with 24/7 automated support that understands business-specific contexts and solves problems rather than just providing generic answers.
Main Features
- Multi-Source Knowledge Integration: Ingests and processes information from PDFs, websites (via URL crawling), help articles, and custom Q&A pairs to build comprehensive knowledge bases.
- Contextual Response Engine: Uses advanced NLP to analyze conversation history and retrieve relevant information from knowledge sources, providing citations with source links for transparency.
- Real-Time Learning System: Continuously improves response accuracy through machine learning algorithms that adapt to new knowledge base updates and conversation patterns.
Problems Solved
- Challenge: High customer support volume overwhelming human teams, leading to slow response times and inconsistent answers.
- Audience: SaaS companies, hospitality businesses, and AI startups needing scalable 24/7 support solutions.
- Scenario: Automatically resolves common customer issues like password resets, billing inquiries, and feature guidance using company-specific documentation.
Unique Advantages
- Vs Competitors: Provides verifiable source citations in responses (unlike black-box chatbots), building greater customer trust through transparency.
- Innovation: Patented context-retrieval technology that dynamically selects relevant information from multiple knowledge sources during live conversations.
Frequently Asked Questions (FAQ)
- How does 99helpers handle complex customer queries? Our AI analyzes your uploaded documentation and previous conversations to provide context-specific solutions, escalating only truly unique cases to human agents.
- What knowledge sources can I integrate? Support PDFs, website content (via automated crawling), help center articles, and custom Q&A pairs for business-specific scenarios.
- How quickly can I deploy the AI chatbot? Start with a 7-day free trial; deploy a functional chatbot on your website within hours using our automated knowledge ingestion tools.