Product Introduction
- Unlimited Free Surveys by Crazy Egg is a dynamic survey creation and deployment tool designed to collect real-time feedback, Net Promoter Score (NPS) ratings, support requests, and qualitative insights directly from website visitors.
- The product eliminates cost barriers for businesses by offering unlimited surveys and responses, enabling continuous user feedback collection to optimize website experiences, prioritize improvements, and resolve UX issues efficiently.
Main Features
- The tool supports conditional branching logic to dynamically customize survey flows based on user responses, allowing skip logic, email collection, or page redirection for personalized interaction paths.
- Surveys can be triggered based on granular visitor segmentation criteria, including page URL, device type, traffic source, click/scroll behavior, or frustration signals detected via session recordings.
- AI-powered sentiment analysis automatically tags text responses and generates Top Insights reports, identifying key patterns in user sentiment, behavior, and pain points for immediate actionability.
Problems Solved
- The product addresses the challenge of collecting actionable user feedback at scale without incurring per-response costs or platform limitations, which often hinder data-driven decision-making.
- It serves website owners, product managers, UX teams, and customer support departments seeking to correlate quantitative metrics with qualitative insights to improve conversion rates and user satisfaction.
- Typical use cases include identifying friction points in checkout flows, measuring post-purchase NPS, generating support tickets via embedded surveys, and validating A/B test hypotheses with direct user input.
Unique Advantages
- Unlike competitors with tiered pricing or response limits, Crazy Egg provides fully unlimited surveys and responses at no cost, including advanced features like WCAG AAA-compliant design and CRM integrations.
- The integration with session recordings allows users to filter survey responses by frustration signals (e.g., rapid clicks or scroll reversals) and directly review corresponding user sessions to reproduce UX errors.
- Competitive differentiation stems from seamless interoperability with Crazy Egg’s heatmaps, A/B testing, and conversion analytics tools, enabling cross-functional analysis of survey data within a unified platform.
Frequently Asked Questions (FAQ)
- Are there hidden costs for advanced features like conditional branching or AI analysis? No, all features including conditional logic, AI sentiment tagging, and CRM/Zapier integrations are included in the free plan without usage limits or premium upselling.
- How does the tool integrate with existing websites? Users install a single JavaScript tracking script or deploy via tag managers like Google Tag Manager, requiring no code modifications to existing pages for survey activation.
- Can surveys be customized to match brand guidelines? Yes, surveys support full customization of logos, color schemes, font styles, and positioning (inline, modal, or dedicated page) while maintaining WCAG AAA accessibility compliance.
- What data export options are available? All survey responses can be downloaded as CSV files with metadata including timestamps, device types, browser versions, and geographic locations for offline analysis.
- How are notifications handled for real-time responses? Users configure automated alerts via email, Slack, API endpoints, or Zapier triggers to route responses to specific teams or CRM systems within seconds of submission.