Trupeer

Product Introduction

1. Trupeer is a knowledge base platform integrated with AI-powered video search capabilities that enables users to retrieve timestamped answers from videos and documents instantly. It combines centralized content management with advanced search functionality to eliminate manual information retrieval across scattered drives and recordings.
2. The core value of Trupeer lies in transforming unstructured video and document repositories into searchable, actionable knowledge hubs, reducing time spent on information discovery by up to 40% while improving accessibility for teams and customers.

Main Features

1. Trupeer’s AI Video Search uses natural language processing (NLP) and machine learning models to analyze video content frame-by-frame, enabling users to ask questions and receive precise, timestamped answers directly from video segments. This feature supports MP4, MOV, and AVI formats with automatic speech-to-text transcription.
2. The drag-and-drop builder allows non-technical users to create and publish fully functional knowledge bases in one day, with customizable templates, embedded media support, and real-time collaboration tools for team editing.
3. Auto-indexing technology continuously scans and tags uploaded content (videos, PDFs, docs) for instant searchability, ensuring new and updated materials are immediately accessible via keyword or semantic queries without manual metadata entry.

Problems Solved

1. Trupeer addresses the inefficiency of managing knowledge scattered across Sharepoint, Google Drive, and wikis by providing a unified platform with AI-driven search, eliminating hours wasted on manual folder navigation and video scrubbing.
2. The product targets teams in customer support, HR, and product development who require rapid access to training materials, SOPs, or product documentation, particularly those managing large video libraries or multi-format content.
3. Typical use cases include accelerating customer onboarding with searchable video tutorials, reducing internal support tickets through self-service knowledge access, and maintaining version control for compliance-critical documents like ISO standards or legal guidelines.

Unique Advantages

1. Unlike traditional knowledge bases limited to text search, Trupeer is the first platform to combine AI-powered video search with document indexing, enabling cross-format queries that return synchronized results from both media types.
2. The proprietary auto-indexing engine uses multimodal AI (visual, audio, text analysis) to generate searchable metadata at scale, achieving 98% accuracy in timestamp alignment for video answers across technical and non-technical content.
3. Competitive advantages include zero-code custom domain hosting with SSL encryption, unlimited storage for 4K video files, and API integrations with Slack, Microsoft Teams, and Zendesk for seamless workflow incorporation.

Frequently Asked Questions (FAQ)

1. What is Trupeer Knowledge Base? Trupeer is an AI-powered knowledge management platform that centralizes videos, guides, and documents into a searchable hub, using machine learning to deliver timestamped video answers and text results through a single query interface.
2. How does AI Video Search work? The system processes video frames, audio tracks, and embedded subtitles using transformer-based models, creating a search index that maps keywords and contextual phrases to exact video timestamps, with support for 15+ languages and technical jargon.
3. Can I host unlimited content? Trupeer offers unlimited storage for videos and documents across all pricing tiers, including 4K video hosting and version history tracking, with enterprise-grade security through AES-256 encryption and optional private cloud deployment.