Product Introduction
- Overview: Rallied is an autonomous AI Technician and workforce automation platform built exclusively for Managed Service Providers (MSPs). It functions as a virtual L1/L2 engineer that integrates directly with PSA (Professional Services Automation), RMM (Remote Monitoring and Management), and communication tools like Slack and Microsoft Teams.
- Value: By automating repetitive L1 and L2 tasks, Rallied allows senior L3 engineers to focus on high-margin project work, effectively reclaiming 50–100 hours of labor per month and reducing the need for additional headcount.
Main Features
- Autonomous Ticket Execution: Unlike tools that merely suggest steps, Rallied executes technical fixes such as password resets, account unlocks, mailbox permission changes, and security group updates across Entra ID (Azure AD) and Google Workspace.
- Deep Stack Integration: Rallied connects to the entire MSP ecosystem, including ConnectWise, Autotask, HaloPSA, SuperOps, NinjaRMM, Datto RMM, IT Glue, and Hudu, ensuring seamless data flow and documentation updates.
- Automated Lifecycle Management: Streamlines employee onboarding and offboarding by provisioning M365 licenses, creating AD accounts, and revoking access via a single command or ticket trigger, eliminating manual checklist errors.
Problems Solved
- Challenge: Senior engineer burnout and margin erosion caused by high-volume, low-complexity tickets.
- Audience: MSP owners, service managers, and growing IT service providers struggling with ticket backlogs and high hiring costs.
- Scenario: When a user reports a VPN authentication failure or needs emergency access to a folder, Rallied triages the request, verifies the user, performs the fix in the RMM/PSA, and closes the ticket without human intervention.
Unique Advantages
- Vs Competitors: Most AI tools in the MSP space require a full-time internal admin to manage complex workflows (e.g., Pia or Rewst). Rallied is designed for rapid deployment, typically going live within the same week with minimal maintenance.
- Innovation: Rallied provides "forward-deployed engineers" during a 30-day trial to build custom integrations and tune workflows, ensuring the AI is perfectly calibrated to the MSP's specific SOPs.
Frequently Asked Questions (FAQ)
- How does Rallied differ from standard AI chatbots? Rallied is an execution engine, not just a chatbot; it logs into your PSA and RMM to perform technical tasks and update documentation automatically.
- What PSA and RMM tools does Rallied support? Rallied supports industry leaders including ConnectWise, HaloPSA, Autotask, NinjaRMM, Datto RMM, and SuperOps.
- How long does it take to deploy Rallied? Deployment typically happens within one week, following a kickoff call to map your stack and scope initial workflows.