Product Introduction
- Overview: NetSense NMS is a cloud-native Network Management System designed for ISPs, specializing in OLT (Optical Line Terminal), PON (Passive Optical Network), and WiFi infrastructure monitoring.
- Value: Provides FTTH providers with last-mile visibility to detect network issues before customers experience downtime, reducing operational costs by up to 40%.
Main Features
- Real-Time PON/OLT Monitoring: Tracks optical network performance with sub-second data refresh rates, detecting partial failures and fiber cuts through deep OLT port analysis.
- TR-069 WiFi Telemetry: Monitors customer-premises equipment (CPE) and in-home WiFi health via TR-069/ACS protocols, identifying 85% of support-call triggers at source.
- Proactive Fault Engine: Uses machine learning to predict network disruptions from performance anomalies, enabling pre-emptive maintenance before service degradation occurs.
Problems Solved
- Challenge: Blind spots in last-mile and customer-premises networks lead to reactive troubleshooting and customer churn.
- Audience: Fiber-to-the-Home (FTTH) providers, ISP operations teams, and network engineers managing GPON/XGS-PON infrastructures.
- Scenario: An ISP detects a deteriorating ONU (Optical Network Unit) signal quality in a PON tree and replaces components during maintenance windows—avoiding 500+ customer outages.
Unique Advantages
- Vs Competitors: Purpose-built for ISP fiber networks unlike generic NMS tools, with native TR-069 support and PON-specific failure detection algorithms.
- Innovation: Cloud-native microservices architecture enables zero-downtime updates and horizontal scaling for 1M+ devices without operational overhead.
Frequently Asked Questions (FAQ)
- How does NetSense reduce ISP downtime? By detecting partial PON failures through real-time OLT analytics and triggering alerts before full service disruption occurs—reducing issue resolution time by 60%.
- Can NetSense manage customer WiFi networks? Yes, via integrated TR-069/ACS protocols for remote CPE monitoring, WiFi performance analysis, and automated firmware updates across vendor devices.
- Is hardware required for deployment? No, NetSense operates as a fully managed SaaS solution with cloud-native architecture, eliminating on-premise hardware and maintenance burdens.